DISPATCH

About the Role

We are looking for professional, hardworking, and driven individuals who are passionate about helping other people to join our team as dispatchers and office personnel. Dispatchers work directly with Miller’s customers and truck operators to dispatch and manage the tow fleet and workload. Office staff assist dispatchers, provide great customer service, and perform office duties as assigned.

Responsibilities and Duties

• Effectively determine which driver/operator and truck best fit the customer’s requirement and communicate call information to the driver to complete the call.
• Effectively communicate statuses to the appropriate parties throughout the service process, including updates with any changes.
• Communicate with drivers to input invoice number, mileage, and prices in the computer.
• Provide accurate rates and mileage to customers and provide appropriate estimated time of arrivals.
• Understand and provide accurate mapping information to the drivers.
• Maintain regular consistent and professional attendance, punctuality, and personal appearance.
• Perform other duties as assigned.

Qualifications

• Dispatch experience preferred but not required.
• Strong computer and internet skills with experience using standard office equipment.
• 3+ years of experience in customer service.
• Ability to interface and effectively communicate with both customers and operators.
• Highly organized, with excellent data entry and attention to detail.
• Ability to effectively handle pressure and work in a fast-paced environment.
• Strong problem-solving and analytical skills.

Benefits

• Vacation and sick time paid off.