Dispatch

About the role

The Dispatcher is responsible for coordinating the utilization of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service to all customers.

Responsibilities

• Create and maximize capacity by ensuring productive use of all assets, equipment, and drivers.
• Ensure maximum productivity by achieving or exceeding company‑established goals through successful vehicle routing.
• Assign loads to drivers based on designated routes and driver location.
• Prepare, update, dispense, and close the daily route schedule.
• Gather and maintain route‑sheet documentation for pick‑ups (scheduled, missed, extra pick‑ups), route completions, and driver locations.
• Ensure route completion via the driver check‑in process.
• Close prior‑day routes by 10 am (local time) within the Soft‑Pak operating system.
• Courteously interact with customers, as required.
• Report driver performance issues or concerns to appropriate management for resolution.
• Follow and comply with all safety policies.
• Additional duties as assigned.

Qualifications

• Associate’s degree preferred.
• Proven experience as a dispatcher or in a similar role.
• Experience in customer service preferred.
• Proficiency with Microsoft Office.
• Experience in the solid waste industry preferred.
• Specialized knowledge required – including any required certificates, licenses, and registrations.
• Strong organizational skills and ability to work in a high‑volume, fast‑paced environment.
• Ability to work effectively and efficiently within a team environment.
• Ability to complete projects and assignments with minimal direction from leadership.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Light lifting (20–25 pounds) in an office environment.

Work Environment

Standard office equipment; work is usually performed in an office setting free from any disagreeable elements. Travel as required for the position. Additional related duties may be required.