Dispatch Associate - Located in Knoxville, TN
Located in Knoxville, TN. Hourly rates starting at $19.00+ DOE.
About the role
We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.
Responsibilities
- Proficiently monitor and respond to calls and emails using established call handling time, leveraging the communication and information management system to deliver excellent customer support to providers, facilities, and member representatives.
- Use appropriate methods to schedule, assign, review, and route transportation requests.
- Clearly document communications following protocols and processes, and properly identify and escalate issues as necessary.
- Effectively communicate trip data including confirmations, routing time, issues, and performance.
- Work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
- Demonstrate organization, multitasking, and time management skills.
Requirements
- High school diploma or equivalent (GED).
- Some work experience, preferably in dispatch or routing calls in customer service.
About the company
AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.
GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together, and be accountable—unite our teams and set us apart in emergency medical services.
Benefits
Check out our careers site benefits page to learn more about our benefit options.