Dishwasher/Kitchen Steward

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. The Knickerbocker, located at the edge of Broadway and Bryant Park in New York City, is a historic luxury hotel offering 330 guestrooms and suites with bespoke furnishings and stunning views.

About the role

The Kitchen Steward/Cleaner is responsible for the cleaning operation in all Food and Beverage areas, maintaining sanitation and cleanliness in accordance with the Department of Environmental & Health Services.

Responsibilities

• Operate dishwashing equipment to ensure thorough cleaning and sanitation of all china, glass, and silver.
• Return all clean items to their proper storage locations while minimizing breakage.
• Knowledge of proper safe handling techniques for all chemicals used.
• Sweep and mop floors, ensuring organization of the entire kitchen area, including sinks, ice machines, soap, and sanitizers.
• Manually wash and scrub all pots and pans.
• Ensure all dispensers are fully stocked with paper, soap, and sanitizer.
• Maintain high standards of cleanliness and orderliness in all kitchens and utility work areas.
• Wash tile floors in all food and beverage areas.
• Empty trash and keep trash cans clean.
• Comply with all Loss Prevention guidelines.
• Keep floors clean and dry; clean up wet spills immediately.
• Comply with all safety standards by following safety rules and procedures.
• Attend meetings and training as required by management.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and long hours required at times.
• Heavy work: Exerting up to 100 pounds of force occasionally, 50 pounds frequently, and/or 20 pounds constantly to lift, push, pull, or move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.
• Effectively communicate verbally and in writing with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Effectively listen, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in a service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas as needed.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.