Discharge Planning Coordinator, LVN - Case Management - Per Diem 8 Hour Days (Non-Exempt) (Union)

About the role

Keck Medicine of USC is a community creating a lasting impact in healthcare, and every team member contributes to a culture built on growth, collaboration, and well-being – because Together, We Are Limitless.

Responsibilities

• Partners with members of the Continuum of Care team both case managers and social workers (RN Case Manager, SW Case Manager) in an effort to provide patients and family members a smooth, coordinated patient transition from hospital to home and/or the next level of care.
• Prompts appropriate communication at the point of discharge so that the patients’ transition is smooth. Provides timely post-acute contact and reinforces post-discharge instructions as needed under the direction of the Transitional Care Coordinator.
• Utilizes multiple referral platforms such as Enso care, e-fax and phone calls etc. to review post-acute referrals. Also reviews discharge instructions and discharge summary to understand patients’ post-acute plan of care and barriers to follow-up. Provides timely follow-up on all referrals.
• Under the direction and supervision of the Transitional Care Coordinator, communicates frequently and directly with clinic physician staff and other post-acute providers as needed for discharged patients with identified needs.
• Contacts post-acute care facilities as directed by the Continuum of Care team to assess bed availability, submission of referrals, bed-hold days. Utilizes multiple referral platforms such as faxing, Enso care etc. to facilitate referrals.
• Captures all non-clinical aspects of the discharge planning process as assigned (i.e. durable medical equipment, homeless shelters, non-clinical letters, transportation) reporting any psychosocial needs, barriers or challenges to the appropriate Continuum of Care team member.
• Communicates frequently and directly with Continuum of Care team members regarding discharge process needs and priorities. Communicates orders received to the appropriate case manager, works with the Triad team for daily assignments and tasks needing to be completed. Hands off tasks and duties not performed.
• Participates in departmental meetings, including but not limited to staff meetings, daily huddles, triad huddles, and Continuum of Care team meetings, etc.
• Utilizes tools (i.e. Medicare.gov website, tablets for patient choice, etc.) as needed to provide patients with skilled nursing facilities and/or information on discharge planning resources within 10 miles or as close to the patient’s home as possible.
• Documents appropriately following departmental standards in the electronic Medical Record.
• Assists with transfer of patients for lateral and/or acute services.
• Supports the Continuum of Care team with arranging transportation using Taxi, Ride Share, ambulance etc.
• Supports the clinical process for transfer from one level of care to another as medically indicated by the patient’s needs. Able to apply clinical knowledge to reference InterQual Discharge Screens and clinical stability for discharge/transition to the next appropriate level of care.
• Completes clinical authorization process for the discharge medications.
• Performs other duties as requested/assigned by Director.

Requirements

• Req High school or equivalent
• Req Specialized/technical training Nursing Completion of an accredited vocational nursing program.
• Req 2 years 2-3 years’ clinical experience.
• Req Typing 40-55 WPM. Experience with computer data entry.
• Req Proficient in Microsoft Office Suite.
• Req Good organizational skills.
• Req Strong command of the English language.
• Req Good customer service skills.
• Req Ability to multitask and work effectively in a team environment.

Qualifications

• Required Licenses/Certifications:
• - Req Licensed Vocational Nurse - LVN (CA DCA)
• - Req Fire Life Safety Training (LA City)

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of discharge planning processes and protocols.
• Experience with patient care documentation systems.
• Ability to handle multiple tasks and prioritize accordingly.

Benefits

N/A

Pay

The hourly rate range for this position is $28.00 - $47.75.

Schedule

Floating between assignments and between Keck and Norris hospitals is required for management of department needs. On-call, weekend coverage and rotation to manage the discharge needs of the patients within the organization is expected.