Disaster Workforce Engagement Manager

About the Role

As a Disaster Workforce Engagement Manager, you will guide, lead and support teams of trained volunteers to deliver comfort and care in times of disaster. Primary responsibilities include building, sustaining, and energizing the volunteer workforce to create and maintain a foundation of continuous and robust volunteer engagement using established processes and collaborating with volunteer services staff. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters.

Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Allowances may be provided for personal circumstances and local response activity. Employees must meet all training and physical capacity requirements for deployment. This position is not eligible for relocation assistance. The candidate must reside no more than 45 minutes from the Phoenix, AZ chapter. This is an in-office position.

Responsibilities

• Empower Volunteers: Facilitate and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming. Ensure disaster cycle services are delivered in a rapid, accessible, and equitable manner, both culturally and linguistically, to meet the urgent, disaster-caused needs of clients, with a focus on frontline communities.
• Support the Program: Assist with the successful implementation of specific disaster cycle services program activities or functions within an assigned geographic area.
• Mission Capacity Building: Engage disaster volunteers who are the primary workforce and representative of the communities they serve, both culturally and linguistically.
• Engage Community: Support local efforts to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Implement plans to meet assigned targets for volunteer engagement and volunteer-led Disaster Action Team response to local home fires or support specific function tasks within an assigned geographic area.
• Know Your Communities: Act as the local point of contact for partners and communities. Partner with local organizations and leaders supporting frontline communities and community resiliency before, during, and after disasters.
• Ready to Respond: Participate in disaster response operations in the region in alignment with the Disaster Cycle Services Concept of Operations, upon completion of training requirements.

Requirements

• Bachelor's degree required, or equivalent combination of education and related experience.
• Minimum 5 years of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
• Valid Driver’s License.

Skills

• Ability to coordinate staff and volunteer activities.
• Excellent interpersonal, verbal, and written communication skills.
• Proven record of collaboration with diverse groups and individuals representative of all community demographics, managing multiple priorities, facilitation, problem-solving, marketing, leadership, and partnership management.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours including nights and weekends.

Preferred Qualifications

• Experience working with and leading volunteers.
• Strong communication skills.
• Understanding of workforce engagement and the analysis behind it; ability to make recommendations and decisions based on data.
• Bilingual English/Spanish is a plus.
• Must be in office at least 4 days a week.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment will consist of moderate noise (i.e., business offices with computers, phones, and printers, light traffic). The employee must have the ability to work in a small cubicle and sit at a computer terminal for an extended period of time.

Benefits

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting at 15 days a year; based on FLSA status and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with 6% match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.