Disaster Recovery Technician

Benefits

• Company Shirts
• Paid Training for IICRC WRT, IIRC FRST & Lead RRP Licensing
• Company Cell Phone
• Paid Holiday, Vacation & Sick Days
• Maternity, Paternity & Adoption Leave
• Medical, Dental, Vision Benefits
• 401(k)
• 401(k) matching
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Responsibilities

• Emergency Response: Promptly respond to property-damaging events, prioritizing safety, structural preservation, and customer care.
• Damage Assessment: Survey damage, conduct moisture inspections, and thoroughly record and evaluate the condition of the property and its contents.
• Mitigation & Repairs: Set up specialized drying equipment, perform demolition of damaged structural components using hand or power tools, and apply water mitigation and mold remediation techniques.
• Documentation: Use software or operating systems (like RMS) to record data, take photographs of the job site, and manage daily job notes.
• Customer Service: Interact directly with affected homeowners, answering questions and ensuring they feel supported during a stressful time.

Qualifications

• High School Diploma or GED
• 1+ year experience in a craft, trade, or manual labor position or equivalent schooling
• Preferred Customer Service experience

Skills

• Knowledge of technology (iPhone, iPad, computer)
• Ability to learn and operate our primary operating systems: RMS, Xactimate, Moisture Mapper, and additional systems as requested
• Ability to create documents
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work independently and / or with a team
• Ability to participate in an on-call schedule
• Ability to work within hazardous environments safely
• Ability to operate a company vehicle safely

Requirements

• Constantly move about job sites; stairs, walkways, roofs, crawl spaces
• Occasionally requires a ladder to complete jobs
• Must be able to communicate and converse with customers over the phone and face to face
• Frequently will lift up to 60lbs
• Must be able to operate a company vehicle safely