Disaster Recovery - Senior Analyst

Location: Chicago, Illinois (Remote)

About the role

We are seeking a Disaster Recovery Senior Analyst to function as a program manager, leading efforts in standardizing and building governance practices for evolving DR standards. This role is pivotal in the transition to a more stable environment with a focus on zero downtime through modernization and investment. You will interface with numerous cross-functional teams to ensure the resilience and reliability of systems in a hybrid architecture.

Responsibilities

• Lead CMDB and Discovery enablement by enhancing Application Impact Assessments (Tier, RTO, RPO, business function) and configuring automated discovery in ServiceNow for On-Prem and AWS environments.
• Enable and validate dependency mapping via Dynatrace to support "blast radius" analysis and remediate data quality issues within the CMDB, including missing, stale, or incorrect CI relationships.
• Review and remediate Disaster Recovery and CMDB documentation to align with governance and audit standards, ensuring it supports audit reviews and leadership oversight.
• Define and document the On-Prem (NextGen) DR Standard, ensuring it aligns with modern resiliency principles and hybrid architecture.
• Document SRE-aligned DR practices, as well as DevOps and automation practices.
• Support monthly and quarterly DR metrics reporting, covering test outcomes, risks, and overall coverage.
• Identify recurring CMDB and DR issues, recommend corrective actions, and support updates to DR templates, workflows, and ServiceNow processes.
• Collaborate with DR, Architecture, SRE, and platform teams in an advisory and enablement capacity.

Requirements

• Experience with ServiceNow for CMDB and discovery, Dynatrace for dependency mapping, and familiarity with AWS and On-Prem environments.
• Proficient in application assessment and understanding of next-generation DR principles (active/active, active/hot).

Work Environment

This role will interface with internal teams, including a team of five consultants and three full-time employees (two analysts, one engineer), touching every cross-functional team. This position is ideally based in Chicago; some travel may be required for candidates located elsewhere.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, and a certified Career Coach.