Disability Support Worker - Mid - TS/SCI

Responsibilities

• Process reasonable accommodation requests in accordance with NGA and EEOC guidance.
• Monitor the RA mailbox, provide RA forms, respond to RA requests for information, and create case files in RA databases.
• Review intake documentation for completeness and coordinate initial contact between requestors and RA Specialists.
• Cook up delivery of RA equipment to employees and close case files as needed or directed.
• Maintain all case files and databases in accordance with agency guidance and standards.
• Serve as a primary point of initial contact for employees, supervisors, and managers on reasonable accommodation matters.
• Provide direct service to employees and applicants with targeted disabilities as needed, primarily as back-fill when an individual’s primary DSW is unavailable.
• Provide assistance such as note taking, keyboard and mouse navigation, typing, data entry, holding and moving materials, dialing and answering telephones, lifting maps and charts, filing, and other general administrative tasks.

Required Qualifications

• Associate’s degree in Human Resources, Disability Studies, Social Work, Psychology, or a related field.
• In lieu of a degree, 5 years of equivalent experience in a related role.
• Highly developed critical thinking, problem-solving, customer support, and communication skills.
• Ability to communicate effectively, both orally and in writing.
• Ability to handle sensitive personnel information with discretion.
• Proficiency in Microsoft Office applications, including Access, Word, Excel, and PowerPoint.