Help Desk Support Service Specialist – Intermediate (TS/SCI Required)

Job Description

Advance our customers' operations while building a fulfilling career in enterprise IT. Join GDIT as a Help Desk Support Service Specialist - Intermediate and collaborate with professionals who share your passion for innovation.

Lead/Manage/Support

• Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
• Collaborate with network services, software systems engineering, and applications development to restore service and identify core problems.
• Simulate or recreate user problems to resolve operating difficulties and recommend systems modifications to reduce user issues.

Drive

• Maintain currency and a high level of technical skill in the field of expertise.
• Escalate more complex problems to senior level.
• Provide first contact and incident resolution to customers with hardware, software, and application problems.

What You’ll Need to Succeed

• Education: Associates degree.
• Experience: 7+ years of related experience.
• Technical skills: Interact with customers daily to provide guidance on procedures concerning account requests, email, file access/storage, and other local procedures to ensure mission success.
• Knowledge: Principles, methods, and techniques used in network and systems administration and support; knowledge of related hardware and software; Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.; Perform Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts; Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot).
• Security Clearance: TS/SCI.
• US Citizenship: Required.
• Certification: DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract; IAT II 8570/8140 Baseline Certification Security+ or equivalent; Computing Env: MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure Administrator within 180 days from start date).

Role Requirements

• On customer site daily support.
• Willingness and ability to attain a CI Polygraph for certain positions as determined by the contract.
• Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plug-in cables), and other moderately strenuous activity.
• Travel may be required to support the mission.

Additional Information

• Scheduled Weekly Hours: 40.
• Travel Required: 10-25%.
• Telecommuting Options: Onsite Work.
• Work Location: USA HI Pearl Harbor.
• Additional Work Locations: Total Rewards.
• At GDIT, we offer a comprehensive benefits and wellness package, including a 401(k) plan with company match, competitive pay and paid time off, and various health and wellness programs.
• We also provide short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• We regularly review our Total Rewards package to ensure it reflects what our employees value most.
• We use advanced biometrics and artificial intelligence to verify identities and prevent fraud during the hiring process.
• Our work involves extracting the power of technology to create immediate value and deliver solutions at the edge of innovation.
• We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber, and software development.
• We are committed to equal opportunity employment and protecting the identities of our candidates through our identity verification process.
• To learn more about our career opportunities and events, visit gdit.com/tc.