Disability Services Specialist I

About the role

We are currently seeking a full-time Specialist to join our Disability Services department. The Accommodations Specialist acts as the primary point of contact for examinees requesting test accommodations for the United States Medical Licensing Examination® (USMLE) Program, and for certain other health profession examinations. The Specialist is responsible for guiding examinees through the request process by providing superior customer service in the form of frequent detailed telephone and e-mail communication of policies and procedures, and individualized written correspondence regarding each examinee's specific request. At NBME, we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. This role has been designated as primarily remote, meaning it requires little to no onsite attendance. While this role can be designated as remote, you are offered the flexibility to select if you prefer to work primarily remotely, hybrid, or onsite. We're open to considering candidates in the following states: PA, NJ, DE, MD, and WV. Please note that onsite interviews and onboarding at our Philadelphia office may be required for this role.

Responsibilities

• Process and maintain large volumes of confidential information and paperwork received from examinees and securely maintain electronic and hard copy files.
• Provide excellent and extensive customer service via telephone and written correspondence, and appropriately and effectively communicate exam program Guidelines and departmental procedures regarding requests for test accommodations.
• Carefully track and monitor status of each file in assigned caseload and facilitate communication between internal departments as needed.
• Coordinate delivery of approved test accommodations with internal and external contacts and efficiently troubleshoot problems if they arise.

Qualifications

• Excellent oral communication skills including active listening, speaking, and utilization of appropriate questions to enhance understanding
• Outstanding written communication skills
• Strong attention to detail and accuracy
• Ability to effectively multi-task and manage competing priorities
• Ability to efficiently resolve problems or questions
• Sensitivity to protecting the privacy of our customers
• Desire to work collaboratively with diverse groups of people
• Friendly and personable demeanor, high capacity for empathy
• Knowledge of MS Office applications (e.g., Outlook, MS Word, and Excel), with a firm understanding of data management
• Knowledge of Salesforce or similar Customer Relationship Management (CRM) platforms
• Ability to work independently in a remote environment
• 1-3 years of experience in a professional work environment
• Bachelor's degree or a combination of equivalent education and experience

Benefits

• Healthcare, Dental, Prescription, and Vision plans
• 401(k) w/match
• Tuition Reimbursement Plan
• Commuter Benefit: Public Transit or Parking options
• Remote Friendly Workplace

Pay

Compensation we are offering for this position is at $50,981 - $60,000/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.