Disability Career Case Manager

The Disability Career Case Manager supports the basic needs and service coordination for Goodwill clients with disabilities seeking assistance with education, job training, internships and employment-related services. The Disability Career Case Manager will work closely with clients in developing internship/work experiences, service plans including goals for training, education, and employment as well as providing continued programmatic follow-up supports post-placement. The Disability Career Case Manager works closely with other Workforce Advancement professionals, the Texas Workforce Commission – Vocational Rehabilitation, and additional community partners in coordinating services provided within and outside of Goodwill. This position is located at our South Austin location: 6505 Burleson Rd., Austin, TX 78744.

Responsibilities

• Maintain client caseloads by supporting client’s development with respect to resume building, job applicants/job searching, interviewing and employment related soft skills.
• Maintain frequent contact with clients in accordance with agency policy and procedures.
• Develop partnership with clients, a strengths-based/solution-focused assessment and individualized career plan that identifies short- and long-term goals and resources that support clients on their path towards their education, training and employment goals.
• Track and document goal acquisitions and support clients in their transition to the next steps according to their individual career plan.
• Lead internship programs, contingent on program launch and funding.
• Focused on establishing employer relationships and leveraging pipelines to foster short term and long term work experiences for individuals with disabilities.
• Ensure compliance with Texas Workforce Commission – Vocational Rehabilitation program requirements.
• Apply extensive knowledge of regional labor market needs and trends which will support an evidence-based career path for clients.
• Provide onsite job coaching, including skill development, workplace behavior, and accommodations to clients, specifically working with individuals with disabilities.
• Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving employment stability.
• Intervene effectively and ethically in crisis, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
• Enroll clients in programs, obtain information and complete reports to meet/exceed all performance targets as required by Goodwill and other funding sources.
• Maintain complete and accurate records of all clients through CaseWorthy and other required client tracking databases.
• Strictly adhering to all data entry requirements set forth by Goodwill and other funding sources.
• Adhere to confidentiality protocols related to electronic and paper files and documents.
• Coordinate and work collaboratively with GCT Career Advancement Team to connect clients with career advancement training and the Business Solutions team to connect clients with employment opportunities.
• Ensure quality and integrity of Career Advancement Services in CaseWorthy.
• Pull reports as needed for department.
• Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and clients’ goals.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

• Bachelor’s degree (or higher) in education, business, or a social services related field.
• Associate degree with a minimum of 1 year experience working with clients in employment counseling, placement, education, or human services can substitute for the four-year degree.
• Minimum of 1 year experience with socially disadvantaged individuals (e.g., homeless, ex-offenders, and low literacy, etc.) and individuals with disabilities.
• Must possess understanding of marginalization and how it impacts those Goodwill serves and employs.
• Knowledge of Goodwill services and of community resources and business networking preferred.
• Extensive experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), and other social media applications.
• Valid driver’s license, proof of valid insurance and ability to travel on work related business to meet client location/service delivery needs.
• Knowledge of client assessment skills, community resources coordination, career planning principles, employability skills, and crisis intervention.
• Ability to conduct and/or translate training sessions bilingually preferred.

Preferred Requirements

• Certification in Job Coaching or Vocational Rehabilitation (e.g., CRC – Certified Rehabilitation Counselor, CPRW – Certified Professional Résumé Writer) is a plus.
• Experience working with diverse populations, including individuals with intellectual disabilities, mental health challenges, or physical disabilities.
• Knowledge of ADA (Americans with Disabilities Act) and other workplace laws regarding disability inclusion and accommodations.