Directory Management Operations Technician (Puerto Rico)

Date Posted: 2026-09-03 Country: United States of America Location: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1 Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance: None/Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico: This position is part of the Directory Management Monitoring and Support team, under Directory Management Operations, supporting a complex enterprise environment across multiple Active Directory domains and Azure cloud platforms. The role involves heavy ServiceNow ticket work with end users and team members, and requires someone who can learn on the job, work with minimal supervision, and proactively ask questions. You will work standard business hours and participate in an on‑call rotation. What You Will Do Handle daily ServiceNow ticketsInstall, configure, customize, and support Active Directory tools and governance solutionsTroubleshoot system issues and document processes, workflows, and proceduresAssist with project activities that require IAM team participationEnsure daily operational processes run efficientlyReview integrations and solutions to confirm alignment with best practices and security standardsProvide production support during Sev 1 / Sev 2 incidentsParticipate in the on‑call scheduleThis position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only. Qualifications You Must Have A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience. 3+ years of Active Directory experience3+ years of information technology experience3+ years of technical ticket work Qualifications We Prefer 3+ years of Azure Cloud Identity experienceKnowledge in scripting (PowerShell, SQL, access, excel) and data mappingSolid understanding of Active DirectoryGood understanding of IAM principlesExcellent communication skills, verbal and written and presentation skills requiredTeam player with proven collaboration, critical thinking and problem-solving skillsExperience with PowerPoint, and other Microsoft products such as Excel, requiredAbility to prioritize work without management direction and provide clear and documented status updates/metrics to managementMust have the ability to quickly learn and adapt to new concepts, capabilities or tools based on the needs. Ability to troubleshoot complex problems with minimal guidanceExcellent analytical skills and attention to detailExperience working with One Identity Active Roles, Quest GPOADmin, Varonis What We Offer Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. Learn More & Apply Now! Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico. Please consider the following role type definition as you apply for this role: Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms