Director, ZDC Operations

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. Include a section only when posting has real specific content. So we need to parse the posting. We have sections: "A Little About Us" (company description) maybe not needed? The instructions: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to these headings. We have "Position Overview" which is about the role. Could be "About the role". Then "What You’ll Do" is responsibilities. Then "What You’ll Bring To Zelis" is requirements/qualifications. Then "Preferred Qualifications" maybe also qualifications. Then "Leadership competencies" maybe skills? Could be Skills. Then "Location and Workplace Flexibility" maybe not a standard heading; but we could include under "Schedule"? Not exactly. There's "Base Salary Range" => Pay. Benefits: there is description of benefits after salary. So we can have Benefits section. Schedule: not mentioned explicitly; maybe hybrid approach flexible. Could be considered Schedule? The posting mentions hybrid approach flexible, in-office presence guided by team and business needs rather than fixed weekly schedule. That's schedule info. So we can include Schedule section. We must not create sections with filler like "commensurate with experience". We have actual content. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include details from each section. We need to use

  • for any list of duties/requirements/benefits. So for responsibilities list (What You’ll Do) we should output as
    • each bullet. For requirements list (What You’ll Bring To Zelis) also list. For Preferred Qualifications also list. For Leadership competencies maybe list. For Benefits list. For Pay maybe just a

      with salary range. For Schedule maybe a

      describing hybrid. We need to avoid boilerplate: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should omit the Equal Employment Opportunity paragraph, Accessibility Support, Disclaimer, etc. Also remove "Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future." That's maybe a requirement? It's a restriction; could be considered part of Requirements? It's a substantive constraint. Should we keep? It's not boilerplate; it's a specific requirement about visa sponsorship. Probably we should keep it as part of Requirements. However the instruction says remove EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship restriction is not EEO; it's a specific requirement. So keep. Also remove "Location and Workplace Flexibility" maybe we keep as Schedule. We need to output only HTML fragment, no /, no markdown fences. Let's structure:

      About the role

      Position Overview content.

      Responsibilities

      • ... each bullet from What You’ll Do

      Requirements

      • ... from What You’ll Bring To Zelis (including visa restriction)

      Preferred Qualifications

      • ... from Preferred Qualifications

      Skills

      • ... from Leadership competencies

      Benefits

      • ... from benefits description

      Pay

      Base Salary Range $153,000.00 - $193,800.00

      Schedule

      Hybrid approach flexible; in-office presence guided by team and business needs rather than a fixed weekly schedule; candidates within approximately 50 miles of a U.S. office generally preferred to support collaboration when needed.

      We need to ensure we preserve all substantive information. Let's extract details. First, About the role: Position Overview paragraph: "Zelis is becoming an AI-Native company, and the Zelis Data Cloud (ZDC) is the data foundation that our analytics, AI, and agentic engineering are built on. The Director, ZDC Operations owns the run-state of that foundation: the reliability, monitoring, and operational quality of every production data pipeline across the Snowflake platform. This leader establishes a best-in-class data operations function on a Center of Excellence (CoE) model — driving efficiencies and economies of scale, reliability, reusability, and repeatability while reducing duplication of technology and process and enabling automation. The role builds and runs the DataOps / Data Reliability Engineering (DRE) practice and assist in moving L1 to Global Operations Center (GOC) so that data products, dashboards, and downstream AI workloads run predictably and within SLA. This is a hands-on leadership role — accountable for operational outcomes, not just coordination — leading a distributed onshore/offshore team across L1/L2/L3 support tiers" We'll put that in

      . Responsibilities: What You’ll Do bullet list: - Operating model & Center of Excellence — establish a data operations CoE with a distributed onshore/offshore, tiered (L1/L2/L3) support structure; drive efficiencies and economies of scale, reduce duplication of tooling and process, and enable automation (including RPA) across the data lifecycle. - Production pipeline operations & SLA management — own end-to-end run-state health for all ZDC data pipelines; define, measure, and hold to data SLAs/SLOs and reliability KPIs (freshness SLO attainment, MTTD, MTTR, change-failure rate). - Orchestration & run-time reliability — job orchestration, scheduling, dependency management, and recovery; drive down failed-run rates and mean-time-to-recovery. - Operational data quality & incident triage — operational data-quality checks and testing frameworks (dbt tests, Great Expectations / Soda), data contracts and schema-change management, freshness/latency monitoring, anomaly detection, and a disciplined incident-triage and root-cause process. - Build & lead the Data Reliability Engineering (DRE) function — hire, mentor, and set standards for a DRE practice that applies SRE discipline (error budgets, runbooks, blameless postmortems) to data. - Run-state support, on-call & DBA coordination — own the on-call rotation, escalation, and incident-management tooling (PagerDuty / Jira); coordinate Snowflake / DBA support for run-state issues. - GOC enablement — build the runbooks, monitoring dashboards, alerting, and escalation paths that enable the Global Operations Center (GOC) to take on L1 support for ZDC around the clock. - Data observability — deploy and operate the team's data-observability tooling for pipeline lineage, freshness, and incident detection. - Snowflake administration leadership — lead the Snowflake administration function, ensuring platform administration, RBAC, and PHI/DLP guardrails are maintained day-to-day; partner with the Data Platforms & Tooling team on standards and reference architecture. - Operational metrics, process & transparency — provide visibility into operational health through operational dashboards and KPIs; establish process and documentation templates and drive adherence; track and report work through Jira / Confluence. - Cross-team partnership — partner with Data Platforms & Tooling on CI/CD and environment stability, and with Data Enablement on clean pipeline handoffs from build to run. - Cost, capacity & compliance stewardship — steward Snowflake compute / warehouse consumption from an operational-reliability lens; ensure adherence to Zelis privacy and data-handling standards. We'll put each as

    • . Requirements: What You’ll Bring To Zelis list: - Bachelor's degree in Computer Science, Information Systems, or a related field — or equivalent experience; Master's preferred. - 10+ years in data engineering / data operations, including 4+ years leading teams (ideally distributed onshore/offshore). - Deep operational experience running Snowflake (on AWS) in production at scale. - Strong orchestration background (Airflow, dbt, Snowflake Tasks/Streams, or equivalent) and modern DataOps / SRE practices — monitoring, alerting, incident management, on-call. - Solid foundation in data warehousing, data modeling, and BI & analytics concepts. - Track record standing up reliability practices (SLAs/SLOs, runbooks, postmortems) and measurably improving pipeline reliability. - Working knowledge of Agile / Scrum and operational tracking with Jira / Confluence. - Excellent incident-command and stakeholder-communication skills under pressure. - Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. We'll include visa note as a bullet. Preferred Qualifications list: - Experience establishing an operations Center of Excellence and a distributed onshore/offshore, L1/L2/L3 support model. - Experience with a data-observability platform (e.g., Pantomath, Monte Carlo, or similar). - Familiarity with data-quality / testing frameworks (dbt tests, Great Expectations, Soda) and data-contract practices. - Experience driving automation (including RPA) across data operations. - Healthcare data experience and working knowledge of HIPAA / PHI handling and controls. - Familiarity with medallion architecture (Bronze/Silver/Gold), dbt, and OpenFlow-style ingestion. - Exposure to ModelOps / MLOps for production AI/ML workloads. Leadership competencies list (Skills): - Aligning performance for success — coach and develop the team; set goals and work plans and give timely feedback. - Strategic thinking — formulate operational strategy aligned to business priorities; anticipate risks and opportunities with a long-term view. - Delivers results — set high goals, convey a sense of urgency, and drive issues to closure. - Decision making — identify issues, gather and interpret information, weigh options, and commit to action. - Planning & organizing — establish courses of action for self and others; prioritize and marshal resources in a fast-changing environment. - Facilitating & supporting change — champion innovative approaches and drive adoption of change across the team. - Interpersonal skills & collaboration — build networks and alliances across functions and find common ground with a wide range of stakeholders. - Communication — clear written and verbal communication with strong presentation skills for both technical and business audiences. - Ethical conduct — instill trust; uphold high standards of ethics and corporate responsibility. Benefits: after salary paragraph: "At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage." We need to extract benefits list: 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, health benefits including medical, dental, vision, and prescription drug coverage. We'll put each as
    • . Pay: Base Salary Range $153,000.00 - $193,800.00. Schedule: Location and Work