Director, Workers' Compensation Administration

Duties

• Provide leadership, direction, and fiscal oversight for the Workers' Compensation Administration.
• Ensure the quick and efficient delivery of indemnity and medical benefits to injured workers at a reasonable cost to employers.
• Collaborate with internal and external stakeholders, including injured workers, employers, insurers, providers, legal representatives, state partners, and community stakeholders.
• Lead strategic planning, operational improvement, policy implementation, workforce development, and performance accountability across the agency.
• Advise executive leadership and other high-level stakeholders on agency priorities, operational needs, emerging issues, and long-term goals.
• Represent the agency professionally in public meetings, legislative or policy discussions, advisory council matters, and stakeholder communications.
• Promote efficient, transparent, and responsive government service consistent with the WCA's mission, vision, and core values.
• Preside over hearings and administrative proceedings, ensuring matters are handled fairly, efficiently, and in accordance with the Workers' Compensation Act and applicable regulations.
• Oversee agency bureaus and programs, including adjudication, mediation, ombudsman services, employer compliance, enforcement, medical cost containment, safety, return-to-work initiatives, self-insurance and regulatory audit, and the Uninsured Employers' Fund.
• Promote effective dispute resolution through mediation and administrative court processes for contested workers' compensation claims.
• Ensure employers maintain required workers' compensation coverage and support education, compliance, and enforcement efforts.
• Strengthen information and assistance services, including ombudsman support, public education, publications, training, and outreach to workers and employers.
• Perform other duties as assigned or required to support the effective operation of the agency.

Qualifications

• Bachelor's Degree in Business Management or Administration, Public Administration, Human Resources, Social Work, Behavioral Science, Counseling, Public Policy, or a related field and ten years of professional work experience in public administration, workers' compensation, legal services, human resources, business management, social services, regulatory compliance, governmental operations, or another field related to the purpose of the position.
• A minimum of three years of experience must include management, executive leadership, or senior-level program administration.
• Any combination of education from an accredited college or university and/or direct experience in this occupation totaling sixteen years may substitute for the required education and experience.