Director, Wealth Operations

Accountabilities

• Lead custodial operations teams supporting wealth management platforms and advisor service functions.
• Oversee account opening, maintenance, transitions, and operational processes across multiple custodial relationships.
• Partner with client service, investment operations, advisors, and leadership teams to deliver a seamless client experience.
• Build and maintain strong relationships with custodians, vendors, and clearing partners to improve service delivery and support business growth.
• Provide operational guidance, training, and support to advisors and teams during onboarding and transition activities.
• Drive process improvement initiatives focused on efficiency, scalability, automation, and data quality.
• Optimize the use of wealth management technology platforms, CRM tools, workflow solutions, and operational systems.
• Identify opportunities to streamline processes, reduce operational friction, and improve service outcomes.
• Establish and maintain operational governance, best practices, and quality standards.
• Develop and execute strategies that support business expansion and long-term operational goals.
• Serve as a subject matter expert on custodial operations, wealth platforms, and operational best practices.
• Foster a culture of accountability, collaboration, professional development, and continuous improvement.

Requirements

• Bachelor's degree in a related field required.
• 10+ years of experience in custodial operations, wealth management operations, or supporting financial advisors in a similar capacity.
• Strong knowledge of wealth management processes, RIA custodial platforms, and advisor support models.
• Experience leading operational teams and developing high-performing professionals preferred.
• Proven ability to build relationships and influence stakeholders across multiple departments.
• Strong business acumen with experience communicating with senior leaders.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Experience with wealth management technology platforms such as Fidelity, Charles Schwab, AssetMark, Osaic, Orion, Salesforce, Conga Composer, QuikForms, or DocuSign preferred.
• Experience leading process improvement, automation, or technology enablement initiatives preferred.
• Experience supporting advisor onboarding, transitions, and platform growth strategies preferred.
• Active FINRA licenses required or ability to obtain within the agreed timeframe after hire.
• CFP® certification preferred or encouraged.

Benefits

• Competitive annual salary range of $125,000 - $140,000.
• Fully remote work model.
• Comprehensive medical, dental, vision, life, and disability insurance coverage.
• 401(k) retirement plan.
• Generous paid time off programs.
• Professional development opportunities through structured learning programs.
• Access to leadership development, technical training, compliance education, and continuing education support.
• Opportunities to earn industry certifications and expand professional expertise.
• Collaborative environment focused on innovation, accountability, and career growth.