Director, Warehouse Operations Management (at-Home Solutions - Sacramento)

Responsibilities

• Build a highly effective team with a winning culture and enhance organizational capabilities to develop strong talent pipelines.
• Develop succession plans and leadership pipelines to ensure long-term bench strength for site and network.
• Lead & manage overall site to meet or exceed company objectives for safety, quality, cost/budget, employees’ well-being, delivery, and customer experience.
• Accountable for achievement of customer service KPIs including on-time departure, order accuracy measured as dpmo, inventory accuracy.
• Develop and execute the site's strategic roadmap, aligning facility capabilities, automation, labor planning, and continuous improvement initiatives with long-term business growth considerations.
• Ensure the facility meets US and local regulatory and legal requirements.
• Build and monitor production schedules to ensure they are aligned with customer demand and corporate inventory goals.
• Support the full range of Human Resource programs including Recruitment, Training and Development, and Compensation and Benefit administration.
• Handle employee issues appropriately based on good management and legal requirements, proper work procedures, and duty assignments, while considering budgetary limitations and time constraints.
• Responsible for Employee Safety and Safety Compliance.
• Maintain existing site facilities and equipment, replacing or adjusting site facilities and equipment when necessary.
• Proactively work with all support functions (sales, inventory, finance, human resources, IT, transportation, sourcing, security and others) to ensure excellent external customer service and quality, as well as high associate engagement.
• Serve as project leader for new building initiatives, implementations, consolidations, etc.
• Develop the skill sets (technical and leadership) of the team through coaching, training, effective/efficient performance, and behavior feedback, all the while role modeling top notch leadership.
• Understand the key performance metrics (KPIs) and monitor all operational processes to ensure the operations meets/exceeds on all organizational goals.
• Participate in Sales meetings/updates with external customers (current/potential) to ensure sustainable and scalable solutions.
• Lead the Lean Six Sigma efforts (continuously act as the Lean champion).
• Drive employee engagement through execution of the voice of the employee (VOE) action plans.
• Manage multiple competing priorities through delegation to the leadership staff.

Qualifications

• Proven leadership experience and 7-10+ years working in a similar automated distribution center environment.
• Experience with technology and automation implementations is a plus.
• Previous medical distribution experience and/or e-commerce a plus.
• Leverage Lean Six Sigma (certified or experience), preferred not required.
• Working knowledge of a Warehouse Management System, highly preferred.
• Demonstrated passion for excellence with respect to treating and caring for customers and employees.
• Effective in structuring, analyzing and understanding data (brings analytical and problem solving skillset).
• Entrepreneurial mind-set and prepared to operate in a fluid and changing environment.
• Tenacious focus on the customer and clear bias toward action.
• Strong interpersonal and communication skills.
• Able to manage and influence resources internal and external to the organization.
• Able to work and adapt in a fast and dynamic organization while maintaining strong controls over details to support decisions.
• Persuades others into agreement in sensitive situations while maintaining positive relationships.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs