Director, Visa Consulting and Analytics

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The NA Commercial Consulting Practice within VCA provides consulting services for Visa’s clients as it pertains to commercial and small business payments. We apply deep expertise in the banking, payments and analytics industry to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. The VCA team is looking for a Small Business Director to join our commercial consulting practice and play a role in developing high impact projects for Visa’s clients in NA.

Specific Responsibilities

• Meet sales targets across Visa’s client base
• Proactively engage with Visa internal teams in regular, strategic and planning discussions
• Collaborate with Visa account executives and other VCA colleagues to cultivate and manage a pipeline of commercial engagement opportunities
• Lead and serve as a subject matter expert on commercial payment related consulting engagements
• Create new approaches, toolkits, and best practice documents that can be leveraged across VCA
• Develop enduring relationships with clients and colleagues across Visa
• Participates in consulting initiatives and contributes to engagements by identifying potential opportunities, providing commercial payment expertise and industry knowledge to our Issuing partners
• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business
• Partner with peers in other functional areas (marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
• Build new scalable AI solutions and best practice documents and consulting approach that can be applied across VCA practice
• Disseminate learnings and opportunities from consulting engagements to peers across the broader organization, supporting a flywheel of innovation and growth
• Stay up to date with emerging payments trends and create thought leadership to disseminate those trends to Visa’s clients

Qualifications

• Basic Qualifications: 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• Preferred Qualifications: 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Knowledgeable of the business needs of small business and commercial card customers and their suppliers, e.g., payables and receivables practices and challenges
• Well-informed on best practices to meet customer needs across the small business and commercial card customer lifecycle and functional areas in banking, e.g., customer acquisition, cross-sell, underwriting, implementations, onboarding, account management, supplier enrollment, and customer retention
• Relevant commercial card experience at US Financial Institution or consulting firm
• Experience working with financial indicators to measure business performance. Significant focus on impacting ROIs
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Knowledge and understanding of banking operations and payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience
• Excellent communication, storytelling and presentation skills
• Team player
• Technology mindset, curious, up to date with digital trends and applications
• Proficient in working with AI