Director, VIP Ticketing & Experiences

About the role

The Director, VIP Ticketing & Experiences will be responsible for developing, selling, and executing VIP ticketing programs across a roster of artists. This role owns the full lifecycle of VIP experiences, from concepting and pricing to execution and settlement, ensuring each program is both commercially successful and aligned with the artist's vision.

Responsibilities

• Concept and develop VIP ticketing packages tailored to each artist and tour
• Own the P&L for VIP programs, including pricing strategy, forecasting
• Lead artist and management conversations to pitch, refine, and approve VIP offerings
• Design fan experiences that are operationally feasible and aligned with artist expectations
• Oversee execution planning, ensuring all VIP elements are clearly defined and delivered
• Provide ongoing ticketing updates, performance tracking, and sales reporting
• Manage financial settlements for shows in coordination with finance and tour teams
• Partner closely with tour logistics to ensure seamless on-site execution
• Cover coordination across internal teams including production, creative, and operations to bring programs to life

Requirements

• You are both strategic and detail-oriented, able to move from big-picture concepting to on-the-ground execution
• You are comfortable owning financial outcomes and making decisions that impact profitability
• You are confident working directly with artists, managers, and agents
• You understand the pace and complexity of live touring environments
• You are highly organized and able to manage multiple tours and timelines simultaneously

Qualifications

• 7+ years of experience in VIP ticketing, touring, live events, or experiential programs
• Strong understanding of ticketing platforms and tour operations
• Experience building and managing P&Ls
• Familiarity with settlement processes for live events
• Existing relationships with artist teams, managers, or agencies

Skills

• Strategic thinking and detail orientation
• Financial acumen and decision-making skills
• Confidence in working with artists, managers, and agents
• Understanding of live touring environments
• Highly organized and capable of managing multiple tours and timelines
• Experience in VIP ticketing and related areas

Benefits

Warner Music Group offers a comprehensive benefits package that includes:

• Health insurance
• Retirement plans
• Flexible spending accounts
• Employee assistance programs
• Professional development opportunities
• Work-life balance initiatives

Pay

$100,000 to $120,000 annually

Schedule

This position requires a minimum of 4 days per week in the office.