Director, Video Operations

About the Role

The Director, Video Operations is a senior people leader responsible for the end-to-end operational performance of DIRECTV's sports delivery and operations function. This role leads a team of managers and individual contributors, owns the annual strategic direction of the department, and serves as the primary contributor for operational policies, processes, and resource allocation within the function. The position is available for Los Angeles, CA 90066 and is 100% on-site.

Responsibilities

• Translate senior leadership objectives into annual departmental goals, project plans, and resource strategies.
• Partner with senior leadership to define operational success metrics, KPIs, and performance benchmarks.
• Identify and act on opportunities to improve and automate workflows, reduce operational risk, and drive measurable gains in efficiency and service quality.
• Lead, coach, and develop a team of supervisors and individual contributors.
• Manage staffing, scheduling, and workforce planning to ensure operational coverage and team effectiveness.
• Conduct regular performance check-ins, provide ongoing feedback, and complete formal performance evaluations.
• Own the day-to-day health of video operations, including monitoring system performance and resolving escalated issues.
• Lead root cause analysis and corrective action planning for operational incidents.
• Drive and sustain a continuous improvement program across all areas of video operations.
• Serve as the primary operations liaison to Engineering, Technology, Product, Content, and other business units.
• Manage vendor and partner relationships relevant to video delivery and platform performance.
• Develop and manage the department's operating budget.
• Provide regular operational reporting to senior leadership.

Requirements

• 5 – 7 years of professional experience in video operations, broadcast operations, media technology, or a closely related field.
• 2 – 4 years of direct people management experience, with demonstrated success leading supervisors or individual contributors.
• Proven track record of owning departmental strategy and executing against annual operational plans.

Qualifications

• Deep subject matter expertise in video delivery, broadcast or streaming operations, signal management, or related technical domains.
• Strong analytical and problem-solving skills.
• Solid understanding of current business and technology trends affecting video distribution.
• Demonstrated ability to drive continuous improvement initiatives.
• Experience developing and managing operating budgets.
• Strong interpersonal and communication skills.
• Proficiency in building and administering team schedules and workforce plans.

Skills

• Leads with accountability.
• Thinks strategically.
• Develops talent.
• Drives results.
• Builds relationships.

Preferred Qualifications

• Bachelor's degree in a relevant field (Engineering, Media Technology, Operations Management, or related discipline).
• Experience operating in a 24x7 operational environment with on-call or escalation responsibilities.
• Familiarity with DIRECTV's video distribution infrastructure, sports programming, and operations.

Pay

The Base Salary range for this position is $116,886 - $175,329, reflecting the minimum and maximum target salary for the Los Angeles, CA location. Individual pay within this range is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.