Director, UW Capabilities and Tools- Dwelling

About the role

The Opportunity We are seeking a dedicated Director UW Capabilities and Tools - Dwelling. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Responsibilities

• Underwriting is shifting from a static to a dynamic ecosystem powered by predictive models, advanced data integration, and automated decision engines.
• Serve as the engine room for technological change for our personal lines of business.
• Lead tech-savvy teams to design modular, cross-product solutions.
• Manage the execution flow and multimillion dollar IT budget of our portfolio.
• Architect our long-term strategic roadmaps.
• Manage a team of individual contributors that is responsible for overseeing and managing the launch and maturation of new products into target strategic markets.
• Provide leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.
• Develop and finalize recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business.
• Develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Generate creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
• Maintain thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.).
• Maintain post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Leverage cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence.
• Analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Develop and communicate the new product value proposition for the line of business across teams and levels of leadership.
• Ensure product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members.
• Coordinate with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
• Coach and develop employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

  Requirements

  • Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience.
  • 8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience.
  • 3 years of direct team lead or management experience.
  • Experience developing product strategies, product plans and product roadmaps.
  • Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
  • Knowledge and application of Product Development Life Cycle (PDLC).
  • Experience leading an agile product development process, managing multiple products simultaneously.
  • Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.

  Qualifications

  • Deep knowledge of personal lines property products (e.g. HO, Fire, Renters) from both a product management and product development perspective.
  • Tech-savvy leader with a proven ability to implement UW solutions across legacy and modernized platforms (e.g. Guidewire, Earnix).
  • Extensive experience designing and embedding complex predictive models, machine learning algorithms, and AI solutions into core UW decision engines.
  • Master level ability to define clean MVP parameters vs full scale builds, maximizing speed to market for new technical capabilities.
  • Experience working in an agile development environment with the ability to coach a team of Product Owners through feature development and establish benefits realization plans.
  • Experience working across functional area verticals to build and implement solutions with the ability to recognize and activate natural and needed stakeholder engagement points.
  • US military experience through military service or a military spouse/domestic partner.

  Skills

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with project management tools and methodologies.
  • Understanding of regulatory requirements and compliance standards.

  Benefits

  • Comprehensive medical, dental and vision plans.
  • 401(k).
  • Pension.
  • Life insurance.
  • Parental benefits.
  • Adoption assistance.
  • Paid time off program with paid holidays plus 16 paid volunteer hours.
  • Variety of wellness programs.
  • Career path planning and continuing education.

  Pay

  $143,320-$273,930

  Schedule

  Remote eligible in the continental U.S. with occasional business travel. Individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.