Director, Unified Communications & Collaboration

The Role at a Glance

You will be responsible for the strategy, architecture, engineering, governance, and lifecycle management of the organization's communications and collaboration platforms.

You will oversee technologies that enable employees communicate, collaborate, meet, and leverage emerging AI capabilities across the enterprise.

You will provide leadership for Microsoft 365 collaboration services, Teams, Exchange Online, voice and telephony solutions, conference room technologies, digital workplace capabilities, collaboration governance, and AI-enabled productivity platforms.

You will serve as a strategic partner to business and technology leaders to ensure collaboration technologies deliver measurable business value, improve employee experience, and support enterprise transformation initiatives.

Strategy & Leadership

• Develop and execute a multi-year roadmap for communications, collaboration, workplace productivity, and AI-enabled user experiences.
• Establish technology standards, governance models, and operating processes for enterprise collaboration platforms.
• Partner with executive leadership to align collaboration and communication capabilities with business objectives.
• Provide leadership for Microsoft 365 collaboration services, Teams, Exchange Online, voice and telephony solutions, conference room technologies, digital workplace capabilities, collaboration governance, and AI-enabled productivity platforms.
• Champion responsible adoption of AI-enabled collaboration technologies.
• Partner with enterprise AI governance teams on security, compliance, and platform readiness.
• Identify opportunities to improve productivity through automation, Copilot, digital assistants, and collaboration workflows.
• Drive measurement of adoption, utilization, and business outcomes from AI investments.

Platform Ownership

• Own the strategy, architecture, and delivery of: Microsoft Teams, Exchange Online, Microsoft 365 Collaboration Services, Teams voice platform, Conference room and AV technologies, Webcasting and enterprise events, Microsoft Copilot and AI productivity services, SharePoint, OneDrive, and collaboration ecosystems.
• Ensure platform reliability, scalability, security, and operational excellence.

Engineering & Architecture

• Provide leadership and direction-first operating models.
• Lead evaluation, design, and implementation of new technologies and service enhancements.
• Establish architecture standards and technical roadmaps aligned with enterprise objectives.
• Maintain a technology catalon for solution architecture, engineering, automation, and platform modernization.
• Drive cloud-first and automate governance processes to ensure standards remain current and effective.

Operations & Service Management

• Ensure delivery of highly available, secure, and resilient services.
• Establish service level objectives, operational metrics, and continuous improvement practices.
• Oversee incident management, problem management, change management, and service health processes.
• Manage vendor relationships and strategic partnerships, including escalation management and contract oversight.
• Lead operational readiness for major platform upgrades and transformations.

Financial & Vendor Management

• Develop and manage budgets, forecasts, licensing strategies, and vendor contracts.
• Lead FinOps and consumption management practices across collaboration platforms.
• Optimize technology investments while balancing user experience, security, and operational efficiency.
• Build business cases and investment recommendations for leadership review.

Talent Leadership

• Lead, develop, and mentor a high-performing team of engineers, architects, analysts, and platform specialists.
• Establish clear goals, career development plans, and succession strategies.
• Foster a culture of accountability, innovation, collaboration, and continuous learning.
• Build strong partnerships across Infrastructure, Security, Enterprise Architecture, AI, and Business Technology teams.

What You'll Be Doing

Develop and execute a multi-year roadmap for communications, collaboration, workplace productivity, and AI-enabled user experiences.

Establish technology standards, governance models, and operating processes for enterprise collaboration platforms.

Partner with executive leadership to align collaboration and communication capabilities with business objectives.

Provide leadership for Microsoft 365 collaboration services, Teams, Exchange Online, voice and telephony solutions, conference room technologies, digital workplace capabilities, collaboration governance, and AI-enabled productivity platforms.

Serve as a strategic partner to business and technology leaders to ensure collaboration technologies deliver measurable business value, improve employee experience, and support enterprise transformation initiatives.

Champion responsible adoption of AI-enabled collaboration technologies.

Partner with enterprise AI governance teams on security, compliance, and platform readiness.

Identify opportunities to improve productivity through automation, Copilot, digital assistants, and collaboration workflows.

Drive measurement of adoption, utilization, and business outcomes from AI investments.

Must-haves

• 5+ years of progressive IT leadership experience.
• 5+ years leading enterprise collaboration, communications, workplace productivity, or digital workplace platforms.
• Experience managing large-scale Microsoft 365 environments.
• Proven experience leading platform engineering and operational teams.
• Experience managing enterprise technology budgets and vendor relationships.
• Demonstrated success leading complex modernization and transformation initiatives.

Technical Expertise

• Microsoft 365 Services
• Microsoft Teams
• Exchange Online
• Collaboration Governance
• Copilot for Microsoft 365
• Identity and Access Management
• Enterprise Voice and Telephony

What We’re Looking For

Must-haves:

• 5+ years of progressive IT leadership experience.
• 5+ years leading enterprise collaboration, communications, workplace productivity, or digital workplace platforms.
• Experience managing large-scale Microsoft 365 environments.
• Proven experience leading platform engineering and operational teams.
• Experience managing enterprise technology budgets and vendor relationships.
• Demonstrated success leading complex modernization and transformation initiatives.