Director, Treasury Operations

This role will work a hybrid schedule in our Columbus, Ohio office and report to the Senior Vice President, Treasury.

Pay

The salary range for this position is $121,868.00 - $194,990.00 annually, plus bonus and benefits. Pay is determined based on location, education, experience, and other job-related factors within the stated range.

Benefits

• Health, Dental & Vision Insurance
• Company-provided life and income protection plans
• Company incentive bonus program eligibility
• 401(k) Retirement Plan with 100% company match up to 7% of annual salary
• Paid Time Off, Paid Holidays, and Floating Holidays
• Flexible Work Arrangements (hybrid and remote depending on the role)

Responsibilities

Essential Functions

• Manage the treasury services unit and a team of billing specialists.
• Manage daily cash positioning and liquidity activities, including cash forecasting, bank account monitoring, and short-term funding requirements.
• Oversee the accurate processing and application of customer payments received through ACH, wire, lockbox, and check transactions.
• Lead collection efforts on aged and complex receivable accounts to improve cash flow and reduce delinquency levels.
• Manage relationships with outsourced collection agencies and vendors, including performance monitoring, service-level oversight, compliance reviews, and recovery reporting.
• Analyze collection results, aging trends, and recovery metrics, providing recommendations to improve collection effectiveness and reduce bad debt exposure.
• Serve as a liaison between Treasury, Accounting, Billing, and business units to resolve payment disputes and collection issues.
• Develop and implement process improvements, automation opportunities, and enhanced controls across treasury operations and collections activities.
• Support banking initiatives, treasury projects, audits, and regulatory reporting requirements.

Other Functions

• Other duties as assigned.

Requirements

• Bachelor's degree in finance, accounting, business administration, or related field (required).
• Certified Public Accountant (preferred).
• 5+ years of experience in treasury, cash management, accounting, collections, accounts receivable, or banking operations.
• 3+ years of leadership experience with a proven ability to identify, develop, and retain top talent.
• Strong knowledge of liquidity management, cash forecasting, banking services, and collection practices.
• Experience managing third-party collection vendors or outsourced service providers (preferred).
• Advanced analytical, communication, and problem-solving skills.
• Proficiency with treasury workstations, banking platforms, ERP systems, and Microsoft Excel.

Encova Insurance is only able to employ associates who reside and work within specific U.S. states: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.