Director, Travel Industry, The Americas

About the role

The Director, Travel Industry, The Americas is responsible for leading the regional travel trade sales strategy across leisure FIT and group segments. This role plays a critical leadership role in driving revenue performance, strengthening strategic relationships with key travel industry partners, and ensuring consistent execution across the Americas portfolio.

Responsibilities

• Lead and execute the Americas Travel Industry sales strategy aligned with global sales objectives and brand priorities
• Personally manage a portfolio of top-tier global and regional travel industry accounts, maintaining senior-level engagement and accountability
• Drive revenue growth, ADR optimisation, and market share across the Americas portfolio
• Develop and oversee disciplined account planning, client engagement strategies, and effective CRM usage
• Support and, where required, directly lead partnership and contract negotiations in collaboration with hotel, revenue, and legal teams
• Deliver regular performance analysis, market intelligence, and competitive insights to inform commercial decisions
• Support new hotel openings through pre-opening travel trade engagement and sales planning
• Represent Mandarin Oriental at key industry events, trade shows, roadshows, and client engagement activities
• Partner closely with Marketing, Revenue Management, Distribution, GSA partners, and hotel leadership to maximise commercial impact

Requirements

• Bachelor’s degree, preferably in Hotel Management or a related field
• Minimum 10 years’ experience within luxury hospitality, with deep expertise in the travel trade segment
• Proven leadership experience managing sales teams, budgets, and complex account portfolios
• Strong strategic, analytical, and communication skills with credibility at C-suite and senior agency level
• Demonstrated track record of delivering revenue growth and exceeding commercial objectives
• Able to operate effectively within a matrixed, global organisation

Qualifications

• Must have a proven track record of success in the travel industry
• Experience in managing and developing high-performing sales teams
• Excellent interpersonal and communication skills
• Ability to work collaboratively with cross-functional teams
• Strong negotiation and relationship-building skills

Skills

• Strategic thinking and planning
• Account management and client relationship building
• Revenue optimization and market share growth
• CRM and data analytics
• Industry knowledge and trends
• Collaboration and teamwork

Benefits

Base Pay Range: $155,000 - $185,000 USD

Mandarin Oriental offers a range of benefits including:

• Learning and Development programs
• #MOStay: complimentary nights and attractive rates at Mandarin Oriental properties worldwide
• Health & Colleague Wellness programs

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Pay

Base Pay Range: $155,000 - $185,000 USD

Schedule

N/A