Director Transformation - Enterprise Salesforce Business Owner

Primary tasks

• Define and lead the strategic vision, roadmap, and planning for Salesforce CRM across the fleet business.
• Partner with business and technology leaders to identify opportunities to optimize Salesforce capabilities in support of sales effectiveness, customer engagement, and operational execution.
• Serve as the product leader for Salesforce CRM, establishing priorities, use cases, and a multi-year roadmap aligned to business strategy.
• Translate business needs into a clear CRM strategy and articulate how Salesforce should be leveraged to drive adoption, efficiency, and measurable business outcomes.
• Establish governance for Salesforce enhancements, prioritization, and release planning in partnership with key stakeholders.
• Partner with technology and functional leaders (e.g., IT, UX, Operations, Product) to align best practices, digital enablement opportunities, and process improvements that advance operational goals.
• Collaborate with cross-functional partners to develop and maintain a project roadmap, ensuring deliverables are aligned to business priorities, timelines, and user needs.
• Define, track, and report performance metrics and adoption of KPIs to evaluate progress and inform decision-making.
• Drive stakeholder engagement and adoption, partnering with business leaders to encourage sustained use of tools, systems, or processes.
• Lead assigned workstreams, establishing clear timelines, accountability structures, and execution plans in coordination with project management resources.
• Collaborate with Change Management and Communications teams to build awareness, readiness, and engagement among impacted audiences.
• Actively contribute to cross-functional governance or transformation forums, sharing progress, dependencies, and risks to ensure enterprise alignment.
• Communicate progress, challenges, and outcomes to senior leadership and other key stakeholders in a clear, concise, and metric-driven matter.

Required Education and Experience

• Bachelor’s degree in Computer Science, Information Systems, or alternative relevant technical field
• 12+ years of overall professional career experience
• 7-10 years of Salesforce product leadership experience, including ownership of CRM vision, roadmap, and business-facing strategy
• Demonstrated experience defining and communicating a compelling product vision and driving alignment across business and technical stakeholders
• Experience leading CRM adoption, platform governance, and cross-functional prioritization in a complex business environment
• Proven track records of leading high performing teams
• Change Management and Facilitation experience
• Expert Cross-Organizational Communicator
• Excellent presentation, organizational, and communication skills required

Preferred Education & Experience

• MBA or Advanced Degree preferred

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $156,940.00 - $243,255.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.