Director Transactions & Processing

Job Summary

The Director, Transaction & Processing, is responsible for monitoring the status of real estate taxes and ensuring timely payment in accordance with established deadlines. Key responsibilities include preparing escrow analyses, generating quarterly securitization reports, and conducting quality assurance reviews of commercial loans.

Responsibilities

• Coordinate with the offshore team, borrowers, and onshore team to audit and verify tax requirements and policies for new loans, ensuring compliance with all requirements.
• Serve as a training facilitator for new hires as well as existing team members.
• Process tax payment reconciliation, disbursement requests and accurately record all tax payments in the system of record.
• Partner with the Asset Manager to address escrow shortfalls and facilitate alternative payment arrangements that may impact timely tax payments.
• Collaborate with third-party vendors and the offshore team to resolve tax issues and apply advanced quality assurance criteria, regularly reporting metrics and feedback.
• Facilitate calls and testing for issue resolution with the vendors.
• Responsible for reporting to provide actionable insights on tax compliance.
• Draft communications related to tax disbursements and establish best practices for document management to ensure timely and accurate record-keeping.
• Conduct comprehensive quality assurance reviews of commercial loans, analyzing processes to ensure compliance and identify opportunities for operational improvement.
• Provide recommendations to enhance effectiveness.
• Perform annual escrow account analyses and review on the tax payments for all escrowed loans.
• Manage, prepare, and process and approve borrower refunds resulting from escrow surpluses or reimbursements, which may include callbacks.
• Update collateral information in the system of record as needed.
• Participate in required training to maintain compliance with regulatory and company standards.
• Work closely with management to refine work procedures, policies, and methods, providing strategic input to ensure alignment with regulatory requirements and industry best practices.
• Cookordination audit pulls and presentations when required.

Required Qualifications

• BS/BA degree in any field
• 7+ years of relevant experience in commercial real estate, with a clear understanding of different property types, as well as tax processing and monitoring practices
• Strong verbal and written communication skills
• Demonstrated capacity to achieve results in a dynamic setting
• Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands
• Skilled in managing sensitive information while upholding privacy
• Able to work both independently and within a team environment