Director, Transaction Services

Benefits Overview

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!

• Time-Off Packages, 20 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Royalty-free associate training and development with CoBank University
• Tuition reimbursement for higher education
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

Job Description

Provides strategic leadership, management oversight, and technical guidance to the Transaction Services department. Ensures the effective and efficient operation of all transaction services related functions. Provides strategic and tactical guidance, leadership, development and specialized expertise to associates. Responsible for task and initiative prioritization, resource and capacity management, team quality assurance, customer service, escalations, service level agreement adherence, and department projects as assigned.

PARTNERS WITH SENIOR LEADERSHIP TO ESTABLISH LONG-TERM OPERATIONAL STRATEGY, SERVICE DELIVERY FRAMEWORKS, TECHNOLOGY ROADMAPS, AND RISK MANAGEMENT OBJECTIVES. ENSURES ALIGNMENT WITH ENTERPRISE PRIORITIES, REGULATORY EXPECTATIONS, AND BUSINESS GROWTH OBJECTIVES.

Essential Functions

DIRECTS MULTIPLE INTEGRATED TRANSACTION SERVICES DEPARTMENTS THROUGH SUBORDINATE LEADERS, ESTABLISHING PRIORITIES, PERFORMANCE EXPECTATIONS, AND STRATEGIC INITIATIVES THAT SUPPORT ENTERPRISE OBJECTIVES.

DEVELOPS AND IMPLEMENTS LONG-TERM PLANS, STAFFING MODELS, AND RESOURCE STRATEGIES TO SUPPORT CURRENT AND FUTURE BUSINESS NEEDS.

ESTABLISHES AND ENFORCES OPERATIONAL CONTROLS, COMPLIANCE STANDARDS, AND RISK MITIGATION STRATEGIES, INCLUDING ICFR AND AUDIT READINESS.

OVERSEES THE DEVELOPMENT AND MONITORING OF KEY PERFORMANCE INDICATORS (KPIs), SERVICE LEVEL AGREEMENTS (SLAs), AND OPERATIONAL METRICS.

PARTNERS WITH SENIOR LEADERS ACROSS DIVISIONS AND BUSINESS UNITS TO DRIVE CROSS-FUNCTIONAL INITIATIVES AND ENSURE SEAMLESS SERVICE DELIVERY.

PARTNERS WITH LEADERSHIP TO IDENTIFY EMERGING OPERATIONAL, REGULATORY, AND TECHNOLOGY TRENDS AND RECOMMEND STRATEGIC INNOVATIONS AND ORGANIZATIONAL PRIORITIES IMPACTING ENTERPRISE TRANSACTION PROCESSING CAPABILITIES. IN COORDINATION WITH SPECIALIZED RESOURCES WITHIN THE BANK, LEADS CHANGE MANAGEMENT INITIATIVES AND ACTS AS A CHANGE AGENT ACROSS OPERATIONS.

CARRIES OUT ALL ACTIVITIES TO ENSURE THE TIMELY, ACCURATE AND EFFICIENT PROCESSING OF TRANSACTIONS; WORKS WITH A RANGE OF TRANSACTION SERVICES OFFERINGS (E.G., CASH MANAGEMENT, FUNDING ACTIVITIES AND PAYMENT APPLICATIONS).

MONITORS PROCESSING OF TRANSACTIONS. DEVELOPS PROCESSES TO ENSURE EFFICIENCY AND COMPLIANCE WITH INTERNAL POLICIES AND EXTERNAL REGULATIONS.

ACCOUNTABLE FOR FUNCTIONAL BUDGET PLANNING, RESOURCE ALLOCATION, AND INVESTMENT PRIORITIZATION TO ENSURE ACHIEVEMENT OF STRATEGIC OBJECTIVES AND OPERATIONAL EFFECTIVENESS.

AS A PEOPLE MANAGER AT COBANK, YOU WILL BE EXPECTED TO MANAGE AND LEAD ASSOCIATES. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, ASSOCIATE PERFORMANCE MANAGEMENT, TALENT STRATEGY, WORKFORCE PLANNING, CHANGE MANAGEMENT, CONFLICT RESOLUTION, AND RELATIONSHIP MANAGEMENT. YOU WILL DRIVE AND BE ACCOUNTABLE FOR THE TEAM’S DEVELOPMENT, ALIGNMENT WITH THE DIVISION’S OBJECTIVES, AS WELL AS WITH COBANK’S STRATEGY AND MISSION.

Education

Bachelor's Degree required

Work Experience

• 12 years of financial services experience, preferably within a banking money movement or payments operations environment.
• 6 years of supervisory/managerial experience.
• Advanced understanding of payment systems, transaction processing, and banking regulations
• Proven ability to lead teams and drive operational excellence
• Excellent communication, analytical, and problem-solving skills
• Responsible for strategic direction, risk management, and regulatory compliance
• Strong financial acumen and ability to manage budgets and vendor contracts
• Experience with enterprise-level technology implementations and automation

Physical Exertion

Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Travel Requirement

Occasional Travel occurs infrequently (typically, once a month or less).

About CoBank

The typical base pay range for this role is between $146,500 - $180,100. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience.

Reasonable Accommodation

We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, please submit a request by emailing recruiting@cobank.com. Include your contact information and specific details about your requested accommodation. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

CoBank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.