Director, Training Institute@MHP

About the role

MHP is seeking a full‑time Division Director for the Training Institute@MHP. This role provides strategic and operational leadership for the development, implementation, and continuous improvement of evidence‑based, peer‑supported recovery curricula and practices that drive positive outcomes for participants. The Division Director oversees the design, development, delivery, and evaluation of the Institute’s training products and services, manages day‑to‑day program operations, serves as the primary liaison with funding organizations and external partners, and coordinates closely with MHP’s Finance, Human Resources, Information Technology, and Compliance departments to ensure alignment, operational excellence, and successful delivery of Institute programs and services. The position is hybrid, based at 833 Chestnut St, Suite 1100, Philadelphia, PA 19107, and MHP is the proud recipient of Mental Health America's 2026 Platinum Bell Seal Award—a national recognition for our commitment to nurturing mentally healthy workplaces.

Responsibilities

• Leads the overall service coordination consistent with MHP & regulatory standards, guidelines and goals; ensures adherence with all accreditations, certification and regulatory standards if applicable; ensures agency program policy manuals are consistent and adhere to applicable state, county and federal mandates.
• Cultivates and maintains working relationships with external stakeholders, i.e. behavioral health organizations, government agencies, healthcare providers, schools and other community organizations, i.e. the PDN (Peer Development Network) to create and/or strengthen MHP training services and referrals.
• Hires, trains, evaluates and develops staff in support of MHP operational plans and program policies and procedures; addresses and monitors the goals and performance of staff and takes corrective action as necessary.
• Ensures that best practices in learning, change and organizational transformation are used to develop impactful and scalable programs and services that reflect leading trends in recovery (emotional and psychological distress and substance abuse), trauma, emotional and psychological well‑being and integrated health.
• Oversees the design, development and revision of new and existing curricula and supplemental course/learner materials.
• Ensures that needs assessment on training and curricula are conducted on a consistent basis to respond to any needed updates and/or improvements.
• Develops an updated competitive analysis of organizations who offer CPS & CRS training.
• Develops and implements systems to evaluate and report on the quality and effectiveness of services and programs offered by the Institute@MHP by creating, measuring and reporting on outcomes and customer satisfaction.
• Identifies organizational learning priorities, key performance outcomes and recommends solutions to address knowledge, skill, and behavioral gaps.
• Establishes and implements processes, practices and infrastructure that improve the efficiency and effectiveness of the Institute’s training operations and the development and delivery of its products and services; ensures that courses are scheduled appropriately, assigns training staff, determines need for outside Subject Matter Experts and facilitators; provides orientation and training as needed.
• Reviews and approves employees’ electronic health record entries as necessary; ensures electronic health record systems operate effectively for local, county and state reporting purposes and creates and submits accurate funder reports in a timely manner.
• Analyzes course offerings and develops content, materials, multimedia visual aids, various delivery methodologies and techniques and other materials according to MHP/Institute branding and quality standards.
• Collaborates with and consults to other departments in MHP to ensure training programs and organizational development processes are aligned and integrated with departmental needs.
• Ensures that all training has written communication plans that accompany the overall design plan.
• Contributes to the development of trainers by analyzing and evaluating their competencies.
• Identifies potential staff from course participants and works to find employment for them at MHP.
• Coordinates with Business Development Specialist to provide matrix oversight on Credible EHR and Relias as management and analytic tools for Institute data.