Director Ticket Sales and Operations (University of Toledo)

The Director, Ticket Sales & Operations is responsible for directing ticket sales for all ticketed sports to generate new revenue, servicing existing accounts, managing Playfly and University staff, and overseeing ticket operations/box office activities. This role includes individual sales goals.

Responsibilities

• Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, and perspectives.
• Train and supervise sales and service staff.
• Monitor, manage, and evaluate staff performance; establish and communicate clear sales revenue and training goals, providing feedback and direction for development.
• Lead, motivate, develop, and retain Sales and Service staff for future succession within the department and Playfly organization.
• Ensure adherence to all Company Policies, including Diversity, Equity and Inclusion, and Discrimination and Harassment policies.
• Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
• Act as the principal liaison of Playfly with the athletic department.
• Develop and execute approved annual business, sales plan, and operating budget.
• Develop, present, and communicate ticket sales strategies, procedures, and processes.
• Identify, explore, and research new sales opportunities, including season tickets and group sales target markets.
• Develop the ticket sales program in new business generation, sales leadership, sales strategies, sales training, best practices, and results tracking/reporting.
• Provide recommendations on marketing, promotions, sales strategies, and community ticket/sampling programs.
• Track and report daily, weekly, and monthly sales figures and relevant accountability reports.
• Handle accounting, partner invoicing, commission reporting, and staff timecard/payroll approval.
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs.
• Direct day-to-day operations of Ticket Operations/Box Office, ensuring the highest level of customer service to all internal and external customers.
• Manage opening and closing procedures of the Box Office, game night events, and on-sale dates.
• Oversee processing of orders and payments, game day ticket operations for all ticketed sports, will call and ticket sales booths, and handling/reconciling of game day starting cash.
• Schedule ticket office and gameday student workers.
• Provide reports as required.
• Perform other job-related duties as assigned.

Requirements

• Minimum of 3-5 years of sports ticket sales experience with at least 2 years in inside sales/ticketing leadership preferred.
• Bachelor’s Degree preferred but not required.
• Experience with Paciolan ticketing software and CRM programs preferred.
• Excellent communication, presentation, and listening skills; ability to communicate equally well with executives, staff, and fans at all levels.
• Strong organizational, administrative, and time management skills.
• Proven problem-solving ability.
• Computer proficiency (Microsoft Word, Excel, Outlook).
• Belief in a culture that encourages collaboration, flexibility, equity, and fairness.
• Available to work athletic events including home games and special events in evenings and on weekends as needed.

Physical Requirements

• The work is sedentary in nature.
• Walking, standing, bending, and carrying of light office items is required.
• The work is typically performed in an adequately lighted and climate-controlled office environment.
• May require occasional travel.

About Playfly Sports

Playfly Sports is the full-service, leading sports marketing and media company enabling brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S.

Diversity & Inclusion

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status, and will not discriminate against anyone on the basis of a disability.