Director, Testing & Reporting Services

About the role

The Director, Testing and Reporting Services (TRS) position is responsible for leading a TRS production team that is dedicated to outstanding client service and operational excellence in support of annual compliance activities for Workplace Investing (WI) defined contribution plans. TRS supports all markets across Fidelity's DC business and partners closely with Client Relationship Management and Client Service Managers and Administrators to help plan administrators comply with plan-year ERISA and DOL rules and regulations.

Responsibilities

• Demonstrated leadership and professional growth
• Passion for mentorship, innovation and problem-solving
• Form and clearly communicate vision and purpose, and influence the adoption of change
• Excellent interpersonal, presentation, verbal and written communication skills
• Successfully lead a high-volume, deadline-driven operations team in a regulatory environment
• Manage to critical Key Process Indicators (KPIs) that reflect outstanding performance at the team, function and department level
• Foster a culture of associate engagement, growth and development

Requirements

• Bachelor’s Degree is required
• 8 plus years’ experience managing operations teams
• Strong understanding of defined contribution plan ERISA, DOL and IRS regulations

Skills

• Demonstrated leadership and professional growth
• Passion for mentorship, innovation and problem-solving
• Ability to form and clearly communicate vision and purpose, and influence the adoption of change
• Excellent interpersonal, presentation, verbal and written communication skills

Value Delivered

• Successfully lead a high-volume, deadline-driven operations team in a regulatory environment
• Manage to critical Key Process Indicators (KPIs) that reflect outstanding performance at the team, function and department level
• Foster a culture of associate engagement, growth and development

Team

Testing and Reporting Services (TRS) provides annual reporting and other services to more than 25,000 plan sponsors at Fidelity Investments. TRS' services span several work streams: Plan Year End Summary (PYES), Form 5500, Employer Calculations and Additional Testing (ECATs), Nondiscrimination Testing (NDT), and Customer Service. TRS produces more than 125,000 annual reporting campaigns which are provided electronically via our highly secure client portal – Plan Sponsor Webstation (PSW). This suite of reporting is the underpinning for our plan sponsor’s annual compliance related activity. Services we provide are provided to clients’ auditors and to governmental agencies such as the Department of Labor (DOL) or Internal Revenue Service (IRS). Our team manages Service Level Agreements and regulatory deadlines that must be met in order to avoid penalties and to maintain client satisfaction.

The Value You Deliver

• Successfully lead a high-volume, deadline-driven operations team in a regulatory environment
• Manage to critical Key Process Indicators (KPIs) that reflect outstanding performance at the team, function and department level
• Foster a culture of associate engagement, growth and development

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.