Director, Technology Delivery Center of Excellence/PMO

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

Role Purpose

Leads the Technology Delivery Center of Excellence (COE) and PMO by defining and communicating the COE vision, strategy, and operating model to align technology delivery with organizational priorities. Provide leadership, coaching, and development for PMO and delivery team members to build capability and consistent delivery practices. Establish governance, standards, and KPIs for program and portfolio performance to drive continuous improvement. Shape budget, staffing and resource plans in partnership with senior leaders to meet portfolio objectives. Oversee enterprise program management activities, ensuring projects follow standardized methodologies and achieve scope, timeline, and budget targets. Manage portfolio intake, prioritization, and stage-gate processes to optimize value delivery and risk management. Develop and maintain delivery tooling, reporting, and dashboards to provide transparency into program status and performance. Drive post-implementation reviews and lessons-learned processes to improve future delivery outcomes. Partner with business unit leaders to translate strategy into prioritized initiatives and coordinate cross-functional dependencies. Serve as a principal point of contact for executive-level reporting and decision support on portfolio trade-offs and resource allocation. Advocate for change management and adoption practices to realize benefits from delivered solutions.

Responsibilities

• Define and communicate the COE and PMO vision, strategy, and operating model to align technology delivery with organizational priorities.
• Provide leadership, coaching, and development for PMO and delivery team members to build capability and consistent delivery practices.
• Establish governance, standards, and KPIs for program and portfolio performance to drive continuous improvement.
• Shape budget, staffing and resource plans in partnership with senior leaders to meet portfolio objectives.
• Oversee enterprise program management activities, ensuring projects follow standardized methodologies and achieve scope, timeline, and budget targets.
• Manage portfolio intake, prioritization, and stage-gate processes to optimize value delivery and risk management.
• Develop and maintain delivery tooling, reporting, and dashboards to provide transparency into program status and performance.
• Drive post-implementation reviews and lessons-learned processes to improve future delivery outcomes.
• Partner with business unit leaders to translate strategy into prioritized initiatives and coordinate cross-functional dependencies.
• Serve as a principal point of contact for executive-level reporting and decision support on portfolio trade-offs and resource allocation.
• Advocate for change management and adoption practices to realize benefits from delivered solutions.

Qualifications

• Education: Minimum Requirements - Bachelor's Degree
• Experience: 7 or more years of experience leading technology delivery, program or PMO functions
• Education: Preferred Requirements - Master's Degree
• Experience: 10 or more years of experience leading enterprise technology programs with demonstrated PMO establishment or transformation

Benefits And Legal Statement

BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. Disability insurance* paid for by BJC. Annual 4% BJC Automatic Retirement Contribution. 401(k) plan with BJC match. Tuition Assistance available on first day. BJC Institute for Learning and Development. Health Care and Dependent Care Flexible Spending Accounts. Paid Time Off benefit combines vacation, sick days, holidays and personal time. Adoption assistance. To Learn More, Go To Our Benefits Summary. Not all benefits apply to all jobs.

Equal Opportunity Employer