Director, Technical Success

Mosaic Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care. Built cloud-native and designed for continuous iteration, MosaicOS™ is engineered to solve the industry’s most pressing challenges. Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems. Every AI tool within MosaicOS™ is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware-resistant design and built-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations.

About the role

Lead the strategy, deployment, adoption, and optimization of clinical applications across radiology practices, ensuring alignment with operational and clinical goals. Leverage deep expertise in medical imaging workflows, PACS, RIS, imaging informatics, and AI-assisted diagnostic technologies, while ensuring compliance with healthcare and imaging regulations. Drive radiologist and end-user adoption through onboarding, training, technical enablement programs, and workflow optimization initiatives. Manage, mentor, and develop a team of Technical Success Managers focused on successful implementations, user satisfaction, and continuous improvement. Serve as a trusted partner to Product, Engineering, and Clinical Operations teams, translating practice feedback into product enhancements and roadmap priorities. Monitor and improve key performance metrics including application adoption, user satisfaction, deployment success, workflow efficiency, and operational outcomes. Act as the primary escalation point for technical issues, ensuring timely resolution and a high-quality customer experience during deployments and ongoing support. Support practices through critical transitions with up to 50% travel, occasional evening/weekend/on-call responsibilities, and the flexibility to work outside standard business hours as needed.

Requirements

• Bachelor’s degree in healthcare informatics, information technology, biomedical engineering, or related field preferred; Master’s degree preferred.
• 10 years of experience in radiology informatics, clinical application management, or healthcare IT with leadership responsibility.
• Proven track record of driving clinical application deployment, end-user adoption, and workflow optimization in a healthcare or radiology environment.
• Strong leadership, communication, and interpersonal skills with the ability to engage both technical and clinical stakeholders.
• Ability to thrive in a fast paced environment and utilize data to drive adoption rates.

Benefits

• Competitive benefits package – eligibility starts the month after hire, with tiered options to choose from.
• Compensation reviews and career growth opportunities.
• Flexible remote schedules.
• Generous PTO plans and paid holidays.
• Proudly certified as a Great Place to Work for five consecutive years.

Pay

The salary range for this position is $123,000.00 – $192,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, and geographic location. This role is also eligible for an annual discretionary bonus. In addition to this range, competitive total rewards packages are offered, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).