Director, Technical Operations

Job Summary

The Director of Technical Operations is responsible for the daily operations and management of assigned locations, ensuring efficient service delivery and operational excellence. This includes overseeing human resources, accounting, marketing support, budgeting, client relations, and compliance with collective bargaining agreements (CBA) in managing local union operations. The role also encompasses project management responsibilities, ensuring the successful execution of initiatives that align with client and company goals.

Responsibilities

• Oversee all aspects of laboratories, cleanrooms, and office sites' physical infrastructure.
• Ensure that all work performed within mission-critical space meets high-quality standards and does not impact internal/external customers.
• Manage teams, including the Facility Manager, Facility Coordinator, Workplace Experience Coordinators, and technicians.
• Supervise and escalate ABM's response to after-hours emergencies at assigned facilities.
• Provide training and support to expand the capabilities of operations staff.
• Give hands-on instruction in maintenance, safety, and troubleshooting procedures.
• Demonstrate the proper use and care of tools.
• Instill professionalism and direct the performance of contracted maintenance.
• Union Management: Ensure compliance with collective bargaining agreements (CBA), manage relationships with local unions, oversee grievance procedures, and work in alignment with labor laws.
• Project Management: Lead the project team and execute projects related to facility upgrades, process improvements, and cost-saving initiatives.
• Financial Management: Plan and forecast budget for operations and maintenance, recommend and estimate facility repairs and improvements.
• Semi-Conductor/Pharmaceutical Equipment: Exposure/Knowledge of Process cooling water, wastewater, ultra-pure water, scrubber etc.
• Hazardous Materials: Comply with policy and audit standards for safe storage, usage, and disposal.
• Resolve all electrical, mechanical, BAS, BMS, and Fire Protection System issues while minimizing risk and business impact.
• Communicate issues to management and customers in a timely manner.
• Manage customer relationships, acting as the single point of contact for facility-related issues, including schedules, new business, projects, budgets, expansion, and staffing.
• Oversee preventive maintenance inspections and provide guidance on addressing issues.
• Develop, plan, and implement an annual shutdown program for preventive maintenance activities.
• Demonstrate technical knowledge of critical electrical and mechanical systems with the ability to prioritize, assign, track, and trend equipment history.
• Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, and control system access and user credentials.
• Proven success in client satisfaction with proven track request to meet client satisfaction, successfully managing budgets, schedules, KPIs, and contractual requirements.
• 5+ year experience managing personnel of 5+ staff.
• Ensure that ABM training expectations are met and audit the process monthly.
• Identify, vet, and approve all subcontractors performing work on-site.
• Ensure compliance with Customer SLA parameters and Change Control activities; review and approve all system changes (set-points, thresholds, alarm-points, etc.) impacting customer operations.
• Set, review, and approve employee work/PTO schedules, audit, and process employee time and payroll.
• Develop PM contract scopes of work and ensure contract terms are fulfilled.

Qualifications

• Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a relevant field or equivalent.
• 7+ years of experience in mission-critical operations environments.
• Minimum 5 years of facility management, plant operations, engineering, or maintenance supervision experience.
• Strong verbal and written communication skills to “C” level and below, including customers and vendors.
• 7+ years of experience in a management position with 5 or more direct reports.
• Experience generating cost savings through continuous improvement activities.
• 5+ years of Electrical or Mechanical experience.
• CMMS (Computerized Maintenance Management System) experience with platforms like 360 Facility, Maximo, etc., and Building Automation System (BAS Siemens Apogee, Johnson Metasys, or Trane Tracer preferred).
• Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operational experience desired.
• Staff management experience, including disciplinary action, hiring, terminating, and performance appraisals.
• CPMM (Certified Plant Maintenance Manager), CFM (Certified Facility Manager), or other relevant certifications are a plus.
• PMP – Project Manager Professional Certification.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit www.abm.com.