Director, Technical Operations

Directly manage the IT team, set priorities, drive execution, and develop team members.

Oversee day-to-day IT operations across US, UK, and India offices, ensuring reliability, security, and scalability of internal systems and infrastructure.

Lead onboarding and offboarding processes from a systems and access perspective, partnering closely with People Ops.

Compliance & Data Privacy

• Own operational accountability for SOC II, GDPR, and other compliance programs, working cross-functionally with Legal, Security, and Engineering.
• Serve as an internal escalation point and occasional external-facing resource for client compliance inquiries.
• Maintain and evolve the company's data privacy posture as regulatory and client requirements evolve.

Vendor Management

• Build and maintain a comprehensive vendor management function across the Product and Technology organizations tracking spend, contracts, renewal timelines, and performance.
• Manage usage and governance for key platforms including Slack, AWS, and AI tooling, optimizing spend and ensuring appropriate access controls.
• Lead evaluation and onboarding of new tools and vendors, including due diligence, security review, and cross-functional rollout coordination.

Special Projects & AI Enablement

• Identify, evaluate, and implement AI tools that improve team productivity and operational efficiency across the Technology organization.
• Act as a strategic problem-solver and internal consultant, taking on ambiguous, high-priority initiatives that require cross-functional coordination and creative thinking.
• Partner with the CTO on operational planning, budget forecasting, and headcount management.

Qualifications

• Proven experience managing IT teams and vendors in a distributed, multi-office environment.
• Hands-on familiarity with compliance frameworks including SOC II, GDPR, and/or CCPA.
• Strong vendor management skills with experience tracking multi-platform spend and driving contract negotiations.
• Demonstrated ability to evaluate and implement new technologies, including AI/automation tools.
• Bachelor's degree or equivalent practical experience in a technology or operations-related field.