Director, Talent Acquisition Operations
Keystone is a premier economics, technology, and strategy consulting firm built to help companies lead through transformation. We advise technology leaders, Fortune 100 companies, their legal counsel, and governments on business, economic, litigation, and regulatory strategy in relation to breakthrough innovations and competitive ecosystems. We operate globally from offices in New York, Boston, San Francisco, Seattle, London, Dubai, and Washington, D.C.
About the Role
The Director, Talent Acquisition Operations will focus on elevating the recruiting experience and have the unique opportunity to build, optimize, and own cross-functional programs and projects to help us scale and enable our recruiting team. This is a hybrid role based in New York City or Boston where you are able to come into the office at least 3 days per week.
Responsibilities
- Recruiting Experience: Work cross-functionally to design, manage, and scale programs and projects focused on creating a world-class experience for our Talent Acquisition team, candidates, and stakeholders. Prioritize recruiters as the primary customers of your work to make them more effective, help them move faster, make better decisions, and deliver stronger results.
- Operational Excellence: Audit and evaluate end-to-end workflows and implement solutions to improve team productivity. Develop simple and consistent process documentation and lead change management efforts to ensure adoption of recruiting processes within the recruiting function and across the firm.
- Data and Reporting: Own the strategy, structure, and cadence of reporting delivered to partners and executives. Build this capability thoughtfully from the ground up, ensuring reporting surfaces actionable insights that guide decisions, identify opportunities, and inform program development and improvement.
- Execution: Drive seamless, high-quality execution of recruiting activities that advance the firm’s talent priorities and strengthen the recruiting organization. Embody Keystone’s principles and hold your work to the same quality bar expected from client-facing teams.
- Learning and Development: Partner with Learning and Development to improve the new hire onboarding experience and deliver trainings on Talent Acquisition topics in partnership with TA leadership.
- Continuous Improvement: Track and report on key metrics to measure the impact and effectiveness of programs and projects. Design and implement automated process improvements to operationalize manual recruiter workflows. Work with the internal marketing team to develop employer brand marketing programs and monitor and update online real estate to attract top candidates.
- Talent Acquisition Systems: Partner with the recruiting function and IT to prioritize and manage a Talent Acquisition Systems Roadmap covering ATS, CRM, reporting, scheduling, and other enabling technologies. Proactively conduct periodic environmental scans to assess emerging technologies.
- Intern Program Management: Partner with key stakeholders to execute Keystone’s summer internship offering that drives and enhances employer branding on campus.
- Sourcing and CRM Expertise: Ensure the recruiting team can deliver on the vision of talent on demand to meet the firm’s changing needs.
Requirements
- 8+ years of experience in program or project management in Talent Acquisition or Human Resources
- Experience as a recruiter, sourcer, or recruiting coordinator
- An owner mindset with excellent follow-up and follow-through
- Exceptional program and project management skills; highly organized, detail-oriented
- Demonstrated success collaborating with and influencing multiple stakeholder groups
- Experience in a high-growth, rapidly changing operating environment
- Outstanding communication skills
- Comfort with ambiguity
- Demonstrated ability to work well in a team environment under tight deadlines
At Keystone, we believe diversity matters. We seek to advance and promote diversity, foster an inclusive culture, and ensure colleagues have a deep sense of respect and belonging.