Director, Talent Acquisition - Global CX & Partners

About the role

You will build and lead the recruitment strategy for Global CX and Partners, ensuring alignment with broader business objectives.
You will lead a team of Talent Acquisition Partners, driving Workday's Talent Acquisition vision, strategy and execution plan.
You will serve as a member of the GCO Talent Acquisition Leadership Team, partnering closely with other TA leaders across GCO to drive organization-wide strategies and execution plans.

Responsibilities

• Build and execute the end-to-end talent acquisition strategy for Global CX and Partners, ensuring alignment with broader business objectives.
• Manage and grow a high-performing Talent Acquisition team, coaching and mentoring Talent Partners to deliver exceptional results.
• Establish collaborative partnerships with Operations and Finance functions to manage headcount budgets, forecasts, reporting, and capacity planning against hiring demand.
• Serve as the operational "right hand" to the TA GCO Vice President, helping drive operational rigor and establishing operational rhythms across all of GCO (reporting, QBR’s, meeting cadences, etc) to help continue to up level our service delivery.
• Partner as a key advisor to HR Centers of Excellence, collaborating with Talent Marketing, Operations, and Analytics to align recruitment branding and data-driven insights with global business objectives.
• Uncover opportunities to build and drive creative networking efforts through a variety of channels and resources, including the Workday product, and building talent communities through social talent outreach.
• Champion the use of AI and emerging tools to innovate recruitment practices and enhance the candidate and hiring manager experience.

Requirements

Basic Qualifications:

• 12+ years of relevant talent acquisition or HR experience
• 7+ years of experience leading and fostering high-performing teams
• Demonstrated success leading, developing, and growing a team of high-performing Talent Acquisition professionals at a fast-growth, dynamic organization across countries and cultures
• Experience in workforce planning, forecasting, and resource allocation
• Ability to build professional relationships and lines of communication across Workday's functional leadership, with a focus on partnering for aligned outcomes as it relates to talent acquisition strategy

Other Qualifications

• Skilled in translating complex data into practical information, identifying trends and patterns, and making data-driven decisions that optimize talent acquisition operations and inform reporting to both TA and business leadership
• Able to identify the key factors that drive business performance and growth, using those insights to shape talent acquisition strategies that align with the priorities of Global Partners and Customer Success
• Experienced in guiding teams through significant shifts or transformations, fostering a culture of adaptability and resilience, and managing the human side of change including communication and engagement
• Demonstrated ability to evaluate alternatives, assess risk, and select a course of action using sound judgment, balancing intuition with logical reasoning in a fast-paced environment
• Passionate about guiding, motivating, and developing a team of employees to achieve organizational goals, with a focus on improving team productivity, fostering a positive work environment, and implementing strategies for employee development and retention
• Comfortable navigating uncertainty and a lack of clarity, making decisions with incomplete information, and creating alignment where none previously existed
• Experienced in overseeing and coordinating the activities of recruitment professionals, developing and implementing recruitment strategies, managing recruitment teams, and ensuring a positive candidate experience
• Skilled in developing and implementing methods to attract, select, and hire top candidates, including understanding the labor market, utilizing various recruitment channels, and ensuring a diverse and inclusive workforce
• Able to build trusted relationships and influence senior leaders, knowing when to challenge and when to align, and facilitating engagement in decision-making processes across Global Partners and Customer Success leadership
• Experienced in implementing talent acquisition strategies and plans, managing resources, monitoring progress, and making necessary adjustments to stay on track and deliver business outcomes
• Excellent presentation and communication skills, with the ability to adapt your style to different audiences

Qualifications

• Basic Qualifications
• Other Qualifications

Benefits

Workday offers a comprehensive benefits package that includes:

• Annualized base salary ranges for the primary location and any additional locations
• The Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants
• Flexible work arrangements with at least 50% of time spent in the office or in the field with our customers, prospects, and partners (depending on role)
• Equal opportunity employer
• Comprehensive benefits package

Pay

Annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location.

• Primary Location: USA.CA.Pleasanton - $213,900 USD - $320,900 USD
• Additional US Location(s): $180,600 USD - $320,900 USD

Schedule

We offer flexible work arrangements with at least 50% of time spent in the office or in the field with our customers, prospects, and partners (depending on role).