Director, Supply Chain (Walmart Supplier Services)

Responsibilities

• Direct end-to-end customer supply chain for supplier clients (forecast collaboration/CPFR, inventory health, order flow) to improve in-stock and on-shelf availability; ensure alignment to modular set timing and eCommerce fulfillment.
• Represent Customer Supply Chain Services in supplier client meetings and business reviews, delivering insights, scorecard readouts, and action plans that improve service and sales.
• Mentor and train team members on Scintilla, OTIF, SQEP, and exception management; manage performance reviews and development plans.
• Ensure access to key platforms (Scintilla, Power BI/Tableau) and lead upskilling in analytics and automation; standardize SOPs and dashboards across clients.
• Oversee diagnostics, root-cause analysis, and get-well plans for service risks (OSA, fill rate, MABD/appointment adherence); manage deduction prevention and dispute processes as appropriate.
• Partner with supplier clients' Planning, Logistics, and 3PL teams on DC/FC flow, seasonal builds, launches, and transitions to achieve availability and cost-to-serve targets.
• Report progress and impact to the VP of BI, ensuring alignment with Acosta Group's strategic goals and client commitments.

Qualifications

• Bachelor’s degree and 7+ years’ experience in supply chain/replenishment, customer logistics, or comparable background from CPG/retail.
• Experience leading teams that partner with Walmart on behalf of supplier organizations (agency/PSP or direct supplier).
• Proven success in building and leading high-performing replenishment/CPFR teams serving supplier clients that sell through Walmart.
• Expertise in CPFR, OTIF, SQEP, ASN/EDI, and deduction prevention; practical experience with modular timing and seasonal/promo planning.
• Advanced proficiency with Scintilla, and BI tools (e.g., Power BI/Tableau); ability to translate diagnostics into action.
• Excellent communication and presentation skills for client engagements and cross-functional alignment.
• Proficient in Microsoft Office and cloud-based analytics platforms; experience training teams on emerging technologies.