Director Supply Chain - Service Delivery

About the role

The ideal candidate will bring deep, hands-on experience across retail supply chain functions including Space Planning, Assortment Planning, Planning & Allocation, Logistics & Transportation, Vendor Chargebacks, and Supply Chain Operations.

Responsibilities

• Lead end-to-end service delivery across retail supply chain operations ensuring SLA adherence, operational stability, and continuous improvement.
• Manage global teams across multiple geographies in a hub-and-spoke delivery model.
• Provide leadership across Space Planning, Assortment Planning, Planning & Allocation, Logistics & Transportation, and Vendor Chargebacks.
• Drive transformation initiatives focused on automation, digitization, analytics, and process optimization.
• Partner closely with Supply Chain, Merchandising, Finance, IT, Procurement, and external partners.
• Ownt service management framework for the in-scope processes including performance management, governance and review rhythm, capacity planning, knowledge management and incident management discipline.
• Lead governance forums, executive reviews, and strategic planning discussions.
• Develop scalable operating models focused on efficiency, agility, and customer experience.
• Build and mentor high-performing teams while fostering a culture of accountability and innovation.

Requirements

• Masters or Bachelor’s degree in Business, Supply Chain, Engineering, Operations, or related field.
• 15+ years of progressive experience in retail supply chain operations and service delivery.
• Strong real-time operational experience in retail supply chain functions.
• Proven experience leading large global teams in shared services or global operations environments.
• Strong understanding of end-to-end retail supply chain processes and interconnected business impacts.
• Demonstrated track record of driving transformation and measurable business value.
• Excellent executive communication, stakeholder management, and problem-solving capabilities.
• Experience with SAP, Blue Yonder, Manhattan, Oracle, Kinaxis, or similar retail supply chain platforms.
• Lean Six Sigma or related process improvement certification preferred.
• Exposure to automation, AI/analytics, and digital transformation initiatives.

Qualifications

• Experience with AI tools, including ChatGPT, is valued but not required.

Skills

• Familiarity with AI tools, including ChatGPT, is valued but not required.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Pay

The pay range for this position is $149,000.00 - $214,750.00. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.