Director, Supply Chain Operations

Major Duties and Responsibilities

• Own the operational governance framework for Supply Chain systems, processes, analytics, and data management.
• Serve as the primary Supply Chain liaison to the Supply Chain Transformation organization, ensuring alignment on priorities, initiatives, timelines, and business requirements.
• Partner with Transformation and IT teams to support the successful deployment and adoption of new processes, systems, and tools across the Supply Chain organization.
• Drive change management, user adoption, training, and operational readiness activities for new capabilities introduced by the Transformation organization.
• Ensure successful operational adoption and sustained utilization of transformation initiatives within the Supply Chain organization.
• Establish governance processes that ensure consistent utilization of systems, tools, and standard operating procedures across regions and functions.
• Own Supply Chain data governance, master data quality, data stewardship, and data integrity processes across all critical supply chain systems.
• Develop and maintain executive reporting, analytics, and KPI frameworks that provide visibility into organizational performance.
• Identify operational process gaps and partner with Transformation teams to prioritize enhancements and continuous improvement opportunities.
• Develop and monitor operational performance metrics related to inventory, supplier performance, cost, productivity, and execution effectiveness.
• Identify opportunities to improve operational efficiency and support realization of business value across the Supply Chain organization.

Business Process Ownership & Governance

• Establish and maintain standardized global processes across planning, procurement, manufacturing, inventory management, logistics, and supplier operations.
• Own process governance and ensure alignment across regions and functions.
• Drive continuous improvement initiatives that increase efficiency, reduce complexity, and improve execution performance.
• Develop and implement operating standards, policies, and best practices across the Supply Chain organization.
• Ensure organizational processes remain scalable and support future business growth.
• Own the Supply Chain operating model, governance structure, and decision-making framework to ensure effective execution and accountability across the organization.

Data Governance, Analytics & Performance Management

• Own the Supply Chain KPI framework, performance reporting structure, and governance processes.
• Establish data governance standards to ensure data accuracy, consistency, and integrity across enterprise systems.
• Lead development of executive dashboards, analytics, and business intelligence capabilities.
• Deliver actionable insights and recommendations that improve operational performance and support strategic decision-making.
• Drive accountability through performance reviews, trend analysis, and metric-based management.
• Develop predictive analytics capabilities that improve planning, risk management, and business forecasting.

Strategic Operations & Business Performance

• Own the Supply Chain operating cadence, including leadership reviews, KPI reviews, quarterly business reviews, and strategic planning forums.
• Translate leadership priorities into measurable execution plans with clear accountability and governance.
• Monitor organizational performance and identify execution risks, capability gaps, and improvement opportunities.
• Partner with Supply Chain leaders to drive alignment on priorities, resource allocation, and business objectives.
• Support annual operating planning, objective setting, and long-range strategic planning activities.
• Evaluate organizational health, operating effectiveness, and execution performance across the Supply Chain organization.
• Identify structural, process, or capability improvements that increase organizational performance.
• Partner with Supply Chain leadership to assess organizational capacity, resource requirements, and capability gaps needed to achieve business objectives.

Cross-Functional Leadership

• Lead high-impact initiatives requiring alignment across Supply Chain, Engineering, Manufacturing, Product Management, Commercial, and Finance organizations.
• Influence senior leaders and stakeholders to drive organizational priorities and business outcomes.
• Resolve escalated issues and remove barriers impacting business performance.
• Ensure strategic initiatives achieve desired results through structured governance and accountability.
• Prepare executive-level business reviews, strategic updates, and performance assessments for senior leadership.
• Facilitate decision-making through structured analysis, recommendations, and executive communications.

Organizational Leadership

• Build and lead a high-performing team focused on systems, analytics, reporting, process excellence, and business operations.
• Develop organizational capabilities in data management, operational excellence, business operations, and process governance.
• Coach and develop employees while fostering a culture of accountability, continuous improvement, and operational excellence.