Director, Supply Chain

Overview

Elevate your career with CHAGEE as Director, Head of Supply Chain - North America. Through our stores across China, Asia Pacific, and the United States, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand its presence in the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

What You'll Do

• Lead and manage the full supply chain function across North America, covering demand planning, sourcing, procurement, logistics, and inventory operations — and build a healthy ecosystem and excellent relationships with all vendors.
• Develop and implement regional supply chain strategies aligned with global direction and tailored to local business needs.
• Ensure consistent and timely product availability across stores while maintaining optimal inventory levels.
• Build and manage a regional supplier network, including contract negotiation, performance management, and risk mitigation.
• Oversee inbound and outbound logistics, including importation, warehousing, and distribution operations.
• Partner with Store Development, Operations, and R&D teams to support new store launches, product rollouts, and market expansion.
• Support new product R&D with fast response and high quality & reliable delivery, leveraging vendor sourcing and exploration of new sources of supply.
• Lead S&OP processes, integrating forecasting, financial planning, and demand signals into procurement and logistics planning.
• Monitor supply chain KPIs (e.g., fill rate, cost-to-serve, lead times, shrinkage), with a particular focus on COGS improvement and out-of-stock control, and drive continuous improvement.
• Ensure compliance with U.S., Canadian, and Mexican regulations on food safety, traceability, labeling, customs, and environmental requirements.
• Build and develop a high-performing supply chain team to support long-term regional growth.
• Maintain strong communication and stakeholder engagement across global and local vendors, and global and regional teams.

Experience/Qualifications

• 10+ years of experience in supply chain management, with at least 3–5 years in a leadership role; food & beverage, QSR, or retail industry experience strongly preferred.
• Proven success managing multi-country supply chain operations, including supplier management, logistics, and inventory planning.
• Strong understanding of North American import/export procedures, food regulations, and cross-border logistics.
• Experience implementing or working with supply chain systems (ERP, WMS, forecasting tools).
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and stakeholder engagement skills across global and regional teams, including global and local vendor partners.
• Bachelor’s degree in Supply Chain, Business, Engineering, or a related field; MBA or APICS/CSCP certification is a plus.