Director Strategy, Operations & Transformation

About the role

The Director, Strategy, Operations & Transformation, in ADP's Global Product and Technology (GPT) Organization, serves as a trusted partner to executive leadership, driving strategic initiatives, streamlining operations, and ensuring alignment across ADP's global product portfolio.

About the Global Product and Technology Group

ADP's GPT organization is the engine of ADP's digital and innovation agenda, bringing together Product Excellence, Technology Excellence, and Breakthrough Innovation to define how ADP imagines, builds, operates, and evolves products and platforms used by millions of clients and workers worldwide.

About the Strategy, Operations and Transformation (SOT) Group

The SOT organization sits at the center of GPT's operating model, serving as the connective tissue across its diverse portfolio. Its mission is to shape GPT's long-term strategic direction, strengthen operational excellence, accelerate execution velocity, and lead enterprise-level transformation initiatives that reinforce ADP's digital edge.

What We Do

• Supports GPT’s long-term strategy and annual priorities
• Develops executive-ready insights, narratives, and presentations
• Contributes to shaping GPT’s future-of-work vision and strategic direction
• Works closely with GPT Executive Leadership, Corporate Strategy, Finance, Product, Engineering, Data Solutions, Innovation Labs, Ventures, and Marketplace teams
• Defines GPT’s multi-year strategic ambition and annual priorities
• Leads GPT-wide strategic initiatives and transformation programs
• Improves operational clarity, efficiency, transparency, and execution discipline
• Prepares and manages updates for the Executive Committee (XCOM) and ADP Board of Directors
• Partners to drive and help orchestrate the annual GPT Product Planning process and cycle
• Crafts and shapes key executive leadership presentations and updates and communicates the GPT vision and story
• Enhances data-driven decision-making through insights, KPIs, analytics, and performance frameworks
• Builds governance systems, operating rhythms, and execution mechanisms that scale across GPT
• Promotes the enhancement of existing products and the pursuit of new growth through innovation, partnerships, and ventures activity
• Supports colleagues across GPT and overall ADP to generate insights and improve cross-functional collaboration

Responsibilities

• Supports development and execution of GPT’s multi-year strategy and annual priorities
• Conducts market, competitive, and internal performance research and analysis
• Develops executive-ready insights, narratives, and presentations
• Contributes to shaping GPT’s future-of-work vision and strategic direction
• Works cross-functionally to analyze complex challenges, develop actionable insights, and deliver programs that enhance efficiency, alignment, and execution quality
• Leads workstreams within GPT-wide strategic initiatives and transformation programs
• Manages project scopes, milestones, KPIs, and delivery plans
• Identifies operational challenges and proposes structured solutions
• Facilitates cross-functional alignment and ensures successful implementation
• Improves operating rhythms, reporting, and decision-making processes
• Builds dashboards, KPIs, scorecards, and operational insights for leadership
• Identifies inefficiencies and recommends workflow and process improvements
• Strengthens coordination across Product, Technology, Data Solutions, Ventures, Innovation Labs, and Marketplace teams
• Collaborates closely with leaders across GPT and corporate functions to ensure alignment
• Produces high-quality executive briefs, business cases, and program updates
• Influences without authority to drive clarity and alignment across diverse teams
• Proactively escalates risks, dependencies, and barriers to stakeholders

Requirements

• 6–8+ years of progressive experience in strategy, operations, transformation, or related fields within technology-driven organizations
• At least 3–5 years of management consulting experience (MBB, Big Four, or equivalent strategy boutique), or significant experience in a corporate strategy or internal strategy function within a large, complex organization
• Demonstrated success leading and influencing others in large-scale, cross-functional strategic programs and driving enterprise-wide transformation
• Proven experience leading and developing high-performing teams, setting priorities, and delivering measurable business outcomes
• Exceptional problem-solving and analytical skills, with the ability to structure ambiguity, synthesize complex data, and generate insights-driven recommendations
• Strong stakeholder management and relationship-building capabilities, with the ability to influence senior leaders and drive alignment across executive, technical, and operational teams
• Significant senior leadership exposure, including preparing executive-level materials, presenting strategic recommendations, and facilitating decision-making forums
• Deep expertise in operational excellence, governance frameworks, and data-driven performance management
• Excellent communication and presentation skills, with the ability to craft compelling narratives for diverse audiences
• Strong business acumen with an understanding of the intersection between strategy, operations, and technology

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off

Pay

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

Schedule

Not specified

Qualifications

Preference for candidate with knowledge and prior experience with cloud, AI tools, and use in transformation / operations, and the technology vendor ecosystem