Director, Strategic Engagement, Life Sciences
About the role
For our client, we are seeking a Director, Strategic Engagement, Life Sciences to join the team of a leader in the Information Technology space. This role will guide a strategic engagement function focused on strengthening client partnerships, supporting account growth, and driving successful outcomes across complex life sciences relationships. The director will lead a small team, partner closely with customers and internal stakeholders, and help translate client goals into actionable engagement strategies that support adoption and long-term value. The position is well suited for a commercially minded leader with healthcare technology experience who can balance coaching, program execution, and consultative client management in a fast-paced environment.
Location: Remote - US based candidates only, no visa sponsorship available
Responsibilities
- Lead a team of 4-5 strategic engagement leads and manage 1-2 accounts
- Provide real-time support and coaching to direct reports
- Lead functional projects that support growth and scalability
- Act as a consultative advisor to support client success
- Deeply understand customer goals and how solutions support them
- Excel in program management and effective decision-making
- Influence customer satisfaction and product adoption for portfolio accounts
Qualifications
- 8+ years of experience in healthcare technology and customer-facing roles
- 4+ years of experience with the pharmaceutical industry preferred
- Proven ability to build deep, trust-based relationships
- Skilled in strategic program and project management with client value at the center
- Demonstrated ownership of complex, high-value customer accounts
- Effective communicator with empathy in internal and external interactions
- Experience with RWD health analytics companies, CROs, or systems integrators in healthcare
Benefits
- Comprehensive health benefits package
- Opportunities for career development and coaching
- Culture focused on customer-centricity and strategic client management
- Involvement in high-impact projects with industry-leading technology
- Dynamic work environment embracing continuous improvement and innovation
Pay
$150,000 – $180,000 annually