Director, Strategic Client Programs

Responsibilities

Provide leadership, direction, and strategy for the Technical Demand organization.
Establish and evolve demand governance processes, planning frameworks, and operational mechanisms.
Build and develop a high-performing team of Technical Program Managers responsible for strategic customer portfolios.
Own the demand intake, qualification, prioritization, forecasting, and planning lifecycle.
Represent customer demand portfolios in capacity planning and investment discussions.
Drive alignment between customer growth forecasts and organizational capacity strategies.
Lead prioritization discussions involving competing customer commitments, delivery constraints, and capacity limitations.
Establish executive-level reporting and visibility into demand trends, fulfillment performance, planning risks, and strategic priorities.
Partner across Customer Management, Capacity Management, Product, Engineering, and Technical Delivery organizations.
Influence executive decision-making through data-driven recommendations and business impact analysis.
Drive operational excellence through governance, tooling, metrics, and continuous improvement.
Work with geographically distributed teams and contribute to the success of related organizations.
Ensure customer demand is positioned for successful and predictable fulfillment.

Qualifications

• 10+ years of experience in Technical Program Management, Customer Engineering, Cloud Infrastructure, Capacity Planning, Operations, or related disciplines.
• 5+ years of experience leading managers and cross-functional organizations.
• Demonstrated experience managing strategic customer portfolios and executive stakeholder relationships.
• Strong experience in demand planning, portfolio management, capacity planning, forecasting, or large-scale technical operations.
• Experience establishing governance frameworks across complex matrixed organizations.