Director, Strategic Accounts
Evolent partners with health plans and providers to achieve better outcomes for people with the most complex and costly health conditions. Working across specialties and primary care, we connect the pieces of a fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and the autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. Diversity and inclusion are core to our business.
About the role
This Strategic Account Director will serve as a consultative partner to one of Evolent’s largest clients, identifying opportunities for same-store growth within health plan specialty management. The role involves implementing relationship best practices, understanding and delivering upon strategic growth opportunities, and driving value while effectively communicating and increasing satisfaction at all levels of the partner organization.
Responsibilities
- Support an assigned book of business strategically to achieve objectives, including relationship development, growth, retention, and customer objectives, risk management, and developing opportunities associated with the current client.
- Cultivate productive, trusted relationships with key executives—including C-level and both internal and external stakeholders.
- Utilize data-driven resources to run efficient and effective meetings and work sessions with the client and all relevant Subject Matter Experts (SMEs), both internal and external.
- Possess working knowledge of Evolent products and services and articulate the value proposition at a high level.
- Develop best-in-class presentation strategies, narratives, and content to support external meetings with senior stakeholders.
- Manage internal deal solutioning and strategy, and maintain internal pipeline systems including Salesforce.
- Develop and socialize pricing recommendations with internal stakeholders, and present pricing recommendations within internal forums for sign-off.
- Support the contracting process for any new business and the annual reconciliation process.
- Lead regular Partnership review meetings for the client, including strategic account planning, relationship mapping, competitive market analysis, and issue management.
- Advocate for partner culture, serve as an ambassador within Evolent, and act as the go-to expert on client priorities and how to get things done within the health plan organization.
- Aggressively manage all aspects of contracts and ensure ongoing contract performance through risk management activities, including assurance of Service Level Agreement performance, rate/savings maximization, and adherence to the client’s legal and regulatory environment.
Requirements
- Bachelor’s Degree or equivalent work experience.
- 5 or more years in client or account management leadership roles.
- 5+ years of broad-based Health Plan experience.
- Ability to find creative solutions in an ever-changing and growing environment.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including at the C-level.
- Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity.
- Travel: 40% within the US and US Territories.
Technical Requirements
- High-speed internet over 10 Mbps (for all employees).
- For call center employees: the ability to plug in directly to the home internet router.
Pay
The expected base salary/wage range for this position is $125,000–$130,000.
Benefits
As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees.