Director, Strategic Accounts

About the role

ASAPP is seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. This Strategic Account Director role is an individual contributor position responsible for managing our growing business across a national territory while contributing to various initiatives. We’re looking for someone who can:

• Create a long-term, compelling vision and partner with customers to solve their most significant challenges
• Turn early adopters, risk takers, and visionaries into raving fans
• Drive transformational change and thrive in ambiguity by helping write the playbook where none exists
• Excel in complex, multi-constituent large enterprise selling environments
• Become an expert in AI, ML, and NLP applications for modern enterprise problems
• Represent a product that seeks to make people fundamentally better, not replace them

Responsibilities

• Serve as a trusted advisor to customers, educating them on contact center space, industry-specific AI/ML adoption, and optimization methods leveraging ASAPP
• Act as a liaison between customers and internal teams, advocating for product and process optimization
• Continuously identify creative strategies to engage customers and generate incremental value
• Develop and execute a comprehensive account management strategy grounded in personalized research and focused value hypothesis
• Work closely with customers and channel partners to evangelize ASAPP and drive market adoption
• Contribute to critical projects that improve effectiveness across the customer lifecycle (e.g., messaging, commercial positioning, time to value, operations)
• Meet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting
• Drive communication and collaboration among team members to maximize opportunities
• Partner cross-functionally with Marketing, Product, and Engineering to optimize customer experience and business outcomes

Requirements

• 10+ years of enterprise SaaS sales experience
• 5+ years of enterprise SaaS sales experience in Customer Experience and/or Contact Center industry
• Extreme curiosity with a bias toward consultative, solution-oriented selling
• Passion for helping customers achieve transformative business outcomes and value
• Solid understanding of Customer Service/Experience industry
• Technical proficiency with advanced software technologies (e.g., AI)
• High integrity and humility, leading to trust and credibility
• Persistent follow-through driven by care
• Positive attitude; finds ways to win and never quits
• Tireless work ethic; operates with a sense of urgency at all times
• Presumptive closer

Qualifications

• Knowledge of navigating complex organizations across all levels, including C-suite, IT, and primary decision-makers
• Ability to identify and empower internal champions who can help position ASAPP within the company
• Relationship-focused approach that prioritizes open dialogue to identify and provide solutions to customer needs
• Customer-centric mindset rather than product-centric selling
• Research-driven approach with the ability to ask the right questions and guide customers to where they need to be
• Knowledge of leveraging company resources and assets to drive solutions

Benefits

• Competitive compensation with stock options
• Comprehensive medical, vision, and dental insurance
• 401k matching
• Fitness and wellness stipend
• Mobile phone reimbursement
• Mental well-being benefits
• Professional learning and development stipend
• Parental leave, including adoptive and foster parents
• 3 weeks paid time off (increases with tenure) and unlimited sick leave

Pay

$185,000 - $210,000 a year