Director STARS Strategy & Planning

About the role

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Responsibilities

• Lead the execution and operational oversight of the Medicare Stars strategy while driving the Member Experience portfolio.
• Ensure cross-functional alignment and accountability for strategic initiatives across the organization, partnering with leaders across Medicare and HCSC to achieve Stars performance goals for MAPD and PDP.
• Serve as a key leader in translating strategy into execution through governance, collaboration, and operational excellence.
• Provide critical leadership capacity and strategic oversight for the Stars Strategy organization by strengthening execution, enhancing cross-functional coordination, and ensuring sustained focus on Member Experience and enterprise Stars initiatives.
• Enable the Vice President to focus on enterprise strategy while ensuring effective delivery of initiatives critical to HCSC’s Medicare Advantage (MAPD) and Prescription Drug Plan (PDP) performance.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Public Health, or a related field; Master’s degree preferred.
• 10 years’ experience in healthcare strategy, operations, program management, Medicare, or a related field.
• 5+ years of progressive leadership experience.
• Experience leading complex, cross-functional strategic initiatives in a highly matrixed organization.
• Demonstrated knowledge of Medicare Advantage, CMS Stars Program, healthcare quality, member experience, or related operational functions.
• Proven ability to influence executive leaders and build partnerships across multiple business functions.
• Strong strategic thinking, project/program management, and operational execution skills.
• Excellent analytical, communication, presentation, and executive reporting capabilities.
• Experience leading teams and driving accountability through both direct and matrixed leadership models.

Preferred qualifications

• Experience supporting Medicare Stars strategy, quality improvement, or member experience initiatives.
• PMP, Lean Six Sigma, or other project/program management certification preferred.
• Experience using data and performance metrics to drive operational and business outcomes.

Pay

Compensation: $121,200.00 - $225,200.00. Exact compensation may vary based on skills, experience, and location.