Director, Specialty Pharmacy Operations

Position Responsibilities

• Acquire and maintain deep understanding of NASH disease state, resmetirom clinical data and commercialization strategy
• Build, grow, and lead a team of specialty pharmacy operations specialists
• Develop and implement the operational structure to support Madrigal’s specialty pharmacy network strategy; closely monitor SP performance to ensure contractual obligations are meeting / exceeding obligations
• Implement specialty pharmacy program services, enhancements, and operational efficiencies with the goal of positively impacting patient access, adherence, awareness, and affordability
• Maintain detail-oriented SP program correspondence, call guides, and collateral via internal legal and regulatory approval processes
• Partner with internal Patient Access and Data Analytics teams to continuously evaluate and analyze specialty pharmacy vendor performance relative to goals and objectives
• Support Quarterly Business Reviews (QBR’s) and other meetings with SP’s; prepare all materials, communicate expectations to SP’s, and continuously drive performance while identifying key insights to incorporate into strategic planning efforts
• Collaborate closely with Consumer Marketing and MPS teams to enhance SP program and continuously exceed the needs of HCP’s and patients
• Oversee brand planning initiatives, operational plans, project budgets, expenses, and timelines
• Ensure timely and accurate reporting of Adverse Events received through SP network; liaison with Pharmacovigilance and Medical Information teams on all escalations
• Create and maintain necessary policies, procedures, and business rules for all distribution and dispensing programs
• Consistently deliver measurable business outcomes based on program-level key performance indicators (KPIs) and provide focused customer-level reporting to leadership
• Consistently deliver outcomes with enterprise wide impact, tackle projects with increased complexity, and influence change management to operations function across internal teams
• Conduct all activities in compliance with all applicable federal, state and local laws and regulations and company policies

Qualifications And Skills

• Bachelor’s degree required; advanced degree in Business or Pharmacy preferred
• 12-15+ years of related experience in the biopharma industry with a proven, consistent history of high performance in a broad range of leadership roles of increasing responsibilities
• 7 - 10 years of healthcare industry customer/vendor management experience strongly preferred
• 5+ years of experience operationalizing specialty pharmacy programs and networks required
• Experience With Specialty Distribution Operations Preferred
• Ability to develop insights from data trends to improve program performance
• Experience With Pre-launch Drugs And New Product Launches Preferred
• Ability to work effectively within a cross-functional team and in an environment of rapid change
• Excellent written, organizational, verbal, presentation, and communication skills a must
• Proficient in MS Office products including PowerPoint, Word, and Excel
• Travel (approximately 20%)

Madrigal offers a competitive Total Rewards strategy to attract and retain top talent and is inclusive of base pay, bonus, equity, and a generous benefits package.