Director, Specialist Solutions Engineering

Responsibilities

• Build a customer-focused, high-performing team that effectively communicates the business outcomes and value customers can achieve using the Gong platform.
• Recruit, mentor, and empower skilled Solutions Engineers to maximize their potential and contribute effectively to team and company goals.
• Foster a culture of collaboration within the broader Solutions Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth.
• Help develop and implement streamlined cross-functional processes and create impactful collateral to support the team and enhance stakeholder engagement.
• Optimize existing workflows and eliminate bottlenecks by collaborating cross-functionally with Product Management, Product Marketing, and Enablement teams.
• Be a steward of our company culture and actively enforce our Operating Principles by embodying them in daily practices and team interactions.

Qualifications

• 12+ years of relevant solutions engineering experience, including proven track record of building and managing high-performing solutions engineering teams for 6+ years with proven experience as a leader.
• Demonstrated ability to lead a customer-facing team; including strong people management skills, and a commitment to mentoring, coaching, and employee development.
• Expertise in cross-functional collaboration, including developing processes and getting buy-in from senior leaders.
• Proven track record driving revenue impact through team strategy, programs, and direct deal support.
• Ability to foster trust and collaboration among team members and cross-functional stakeholders.
• Strong business acumen with a deep understanding of key personas and workflows within a GTM organization.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Familiarity with data flows, AI and machine learning concepts, analytics, APIs/webhooks, and JSON.
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively to a senior leadership team.
• Strong interpersonal and teamwork skills, with a collaborative approach to problem-solving.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Pay

The annual OTE for this position is $298,000 - $350,000 USD.

Schedule

Details on the schedule are not specified.

Benefits

Details on benefits are not specified.

Skills

Details on required skills are not specified.

Benefits

Details on benefits are not specified.

Schedule

Details on the schedule are not specified.