Director, Site Reliability Engineering

Key Responsibilities

• Define and enforce Service Level Indicators (SLIs)/Service Level Objectives (SLOs) for a subset of Vertafore flagship products.
• Drive observability strategy across application and infrastructure layers.
• Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly.
• Monitor and cap "Toil" (manual, repetitive operational work) at 50% using Automation and AI tools, ensuring the team spends the remaining time on project work that scales the system.
• Manage "Error Budgets" to balance the velocity of feature releases with the stability of the platform, ensuring clear consequences when budgets are exhausted.
• Define and participate in 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.
• Partner with Cloud Ops on capacity planning, OS patching (app tier), and load balancing (ALB, F5).
• Align reliability goals with product roadmaps and customer SLAs.
• Manage a group of Managers and Engineers, mentor teams on automation, observability, and reliability best practices.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 15+ years in Software Engineering, SRE, DevOps, or reliability roles; 8+ years in leadership.
• Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.
• Expertise in CI/CD, observability, and incident response.
• Strong AWS knowledge and experience with container orchestration.
• Proven ability to lead reliability programs across multiple SaaS products.
• Experience architecting applications or infrastructure for high-growth cloud platforms.
• Experience in B2B SaaS environments involving large-scale distributed systems.
• Proven leadership communicating and influencing at team, peer, and leadership levels.
• Demonstrated experience driving operational excellence through metrics and KPIs.