Director, Site Reliability Engineering

About the role

Working on the Site Reliability Team, you'll help build and maintain world‑class infrastructure to meet the needs of millions of users protecting their privacy online. You'll utilize high‑level languages like Perl, Go, TypeScript, or Python and work on related projects. Recent projects include ensuring the Duck.ai product meets reliability standards and minimizing user friction on failures, scaling up our own index infrastructure to handle billions of documents, and creating anti‑fraud verifications that respect users' privacy. As Director, Site Reliability Engineering, you'll dive deep into complex operational challenges, including software, systems, automation, and process analysis.

Responsibilities

• Utilize high‑level languages (Perl, Go, TypeScript, Python) to build and maintain infrastructure.
• Work on projects such as ensuring Duck.ai reliability, scaling index infrastructure, and creating privacy‑respecting anti‑fraud verifications.
• Lead complex operational challenges involving software, systems, automation, and process analysis.
• Read, write, troubleshoot, and deploy software to tackle reliability challenges of large‑scale deployments.

Requirements

• 10+ years of relevant professional experience in reliability, platform, infrastructure, or software engineering, including 4+ years leading SRE teams.
• Experience participating in a 24x7 on‑call rotation for a large‑scale deployment.
• Ability to lead and collaborate on high‑impact, complex projects from proposal through postmortem.
• Proficient in AI‑driven development, including designing and implementing agentic workflows.
• Skills to wrangle vague problems, propose innovative solutions, and execute them with a strong focus on metrics.
• Experience developing effective tools, services, alerts, and responses to identify and address reliability risks.
• Investigative ability to root‑cause sources of instability in high‑traffic, distributed systems.
• Deep experience administering and troubleshooting Linux and web technologies.
• Ability to implement automation around infrastructure provisioning and configuration management to prioritize efficiency, scalability, and reliability.
• Foresight to help identify the future technical direction of our deployment with the goal of improving reliability and performance.
• Advanced programming skills enabling close partnership with software engineers to triage production issues and identify appropriate remediation, including code changes and performance considerations.
• Ability to leverage cloud‑native services and architectures to enhance reliability and scalability, with hands‑on experience packaging and deploying applications using Docker and Docker Compose.

Benefits

• Paid parental leave
• Office setup allowance
• Co‑working allowance
• Company‑sponsored health benefits (available to team members based in the United States)

Pay

$243,800 USD annually and stock options.

Schedule

Flexible work arrangement with no core hours; expect an average full‑time commitment of 40 hours per week. Required to attend meetings on camera via video conferencing. Expect to travel at least two times a year: once for the all‑hands meetup and again for a team retreat (each around 4‑5 days).